IM/IT Senior Business Analyst

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

This recruitment process will be used to fill one immediate vacancy and to establish a pool of qualified candidates for future opportunities.

CFMWS is seeking a Senior Business Analyst (IM/IT) to provide expert-level business analysis services in support of enterprise information management and information technology initiatives. Reporting within the Information Services (IS) Division, the incumbent will support the planning, delivery, and continuous improvement of digital, data, and technology-enabled solutions that align with organizational priorities.

The Senior Business Analyst acts as a trusted advisor to business and technical stakeholders, ensuring business needs are clearly defined, analyzed, and translated into effective, sustainable IM/IT solutions.

The Senior Business Analyst is responsible for the following activities:

• Lead and perform business analysis activities for IM/IT initiatives, including system implementations, enhancements, modernization efforts, and operational improvements
• Elicit, analyze, document, validate, and manage business and functional requirements using appropriate techniques and methodologies
• Develop and maintain business analysis deliverables such as business cases, requirements documentation, user stories, acceptance criteria, process models (current and future state), and impact analyses
• Collaborate with business stakeholders, product owners, architects, developers, vendors, and project teams to ensure solutions meet business objectives and organizational standards
• Support Agile, hybrid, and Waterfall delivery approaches, including backlog refinement, sprint planning support, user acceptance testing (UAT), and solution validation
• Identify and assess risks, issues, gaps, and dependencies related to business requirements and solution design, and recommend mitigation strategies
• Contribute to the continuous improvement of business analysis practices, standards, and documentation within the IS Division
• Prepare clear, concise, and executive-ready analysis and briefing materials to support informed decision-making

Education, Certifications and Licenses

College diploma or certificate in Business Administration, Computer Engineering, Computer Science, Mathematics or a related field AND several years of experience in an IM/IT related field

Professional business analysis certification (e.g., CBAP®, PMI-PBA®)

Experience

A minimum of seven (7) years of progressive experience performing business analysis in IM/IT or enterprise technology environments

Demonstrated experience working with complex systems, integrations, and digital platforms

Strong analytical, problem-solving, and facilitation skills, with the ability to manage ambiguity and competing priorities

Proven ability to communicate effectively with both business and technical stakeholders, including senior management

Experience producing high-quality, structured business analysis documentation suitable for governance and approval processes

Proficiency with common business analysis and delivery tools (e.g., Azure DevOps, Jira, Confluence, Visio, SharePoint)

Experience working in a public-sector or large, matrixed organization

Exposure to data, analytics, reporting, or information management initiatives

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English or French Essential, Bilingual (English and French) an asset

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

Occasional participation in workshops or stakeholder sessions during core business hours.

This position is a two-year term.

As soon as possible

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.