Artificial Intelligence(AI) Adoption Lead

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

CFMWS is seeking an outcome-oriented, business-driven leader to champion and drive the adoption of artificial intelligence across the organisation. As the AI Adoption Lead, you will play a pivotal role in cultivating AI awareness and literacy, leading change management, and fostering collaboration among diverse stakeholders. Your exceptional communication skills, strategic mindset, and passion for innovation will be instrumental in guiding CFMWS through the evolving landscape of AI technologies and ensuring successful adoption of AI tools and practices.

In this role, you will act as the primary advocate for AI initiatives, driving awareness and enthusiasm across the organisation. You will promote AI awareness and literacy by providing foundational knowledge of AI technologies-including opportunities, risks, use cases, and prompt engineering-to empower teams without requiring deep technical expertise. You will oversee the introduction and integration of approved AI tools into workflows, ensuring smooth adoption, and monitor usage, engagement, and performance indicators to report progress to leadership regularly. Additionally, you will identify barriers to adoption and design targeted plans to increase uptake and user confidence.

As the AI Adoption Lead, you will lead change management initiatives by cultivating AI literacy at all levels, addressing change fatigue, and fostering trust through open communication. You will facilitate collaboration across divisions by bridging technical teams and business units, translating AI concepts into clear language, managing expectations, and ensuring alignment and engagement. Finally, you will shape the future roadmap by using insights from adoption trends to inform strategic decisions and continuous improvement.

Education, Certifications and Licenses

Bachelor’s degree in Business Administration, Computer Engineering, Computer Science or a related discipline OR several years of experience in a related field

AND

Change Management certification, an asset

Experience

In change, release, and configuration management processes

In managing change efforts and activities

In drafting, applying and interpreting policies and procedures

In change management tools and Information Technology Service Manager (ITSM) platforms

In designing and developing communications

In implementing IT changes

In Configuration Management Database (CMDB)

In leading multi-disciplinary teams

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Skills and Abilities

Analytical and problem-solving abilities

Communication and stakeholder management skills

Organizational and time management skills

Conflict resolution and negotiation skills

Ability to build and maintain strategic relationships

Ability to champion and influence change

English or French Essential, Bilingual (English and French) an asset

Reading: Advanced

Writing: Functional Level

Oral: Advanced Level

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

This is a temporary position with an anticipated start date of January 5, 2026 and end date of January 7, 2028.

January 5, 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.