Accounting Information Systems (AIS) Specialist

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The Accounting Information Systems (AIS) Specialist provides front-line operational, technical and functional support for corporate accounting systems and reporting tools, including Oracle E‑Business Suite and Oracle Business Intelligence. The role is accountable for investigating, analyzing, and resolving system and data‑related issues reported by accounting users, ensuring accuracy, compliance, and continuity of financial operations.

The AIS Specialist reviews financial data entry, system outputs, and user workflows to identify inaccuracies, procedural gaps, or system issues. In doing so, they apply accounting policies, user documentation, technical references, and established procedures to determine appropriate corrective actions or escalation paths required to achieve timely and effective resolution.

The AIS Specialist supports the ongoing maintenance and reliability of accounting systems by managing user access and security profiles, monitoring system availability, maintaining configurations and daily production routines, and assisting with software updates, configurations, tests, and validations. They participate in system upgrades and perform tests to confirm that system changes function as intended prior to deployment into production environment.

In addition, the AIS Specialist contributes to internal and external audit activities by supporting system reviews, maintaining security documentation, and ensuring compliance with applicable policies, procedures, and regulatory requirements.

The role also assists in the development and delivery of user training, prepares and updates user manuals, standard operating procedures, and operational documentation, and provides quality assurance support for accounting system training initiatives, working collaboratively with team members and external consultants.

Education, Certifications and Licenses

College diploma or certificate in Accounting, Business Administration or a related discipline AND several years of experience in accounting systems support or a related field

Experience

In a technical customer support or service desk environment

In investigating and resolving data issues, system errors, access/security problems, and process failures, and determining appropriate remediation or escalation paths.

In supporting system changes and upgrades, including performing user acceptance testing (UAT) prior to production release.

In preparing and maintaining technical documentation, user guides, and standard operating procedures.

In delivering system‑related training

Competencies, Skills and Abilities

Ability to prioritize and manage multiple support requests effectively in a fast‑paced support environment.

Strong technical troubleshooting, analytical, and problem‑solving skills.

Client‑focused mindset with emphasis on timely, high‑quality issue resolution.

Ability to bridge technical system behavior and accounting/business processes.

Strong written and verbal communication skills, including clear documentation of issues and resolutions.

Ability to work independently and collaboratively within a team.

Strong organizational skills and adaptability to changing priorities.

Bilingual (English and French) Essential

Reading: Functional

Writing: Functional

Oral: Functional

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

June 15, 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.