Technical Support

Since 1976, SPL Control Inc. has pioneered the development of world-class custom engineered acoustic packages for the industrial gas turbine industry. With hundreds of custom engineered acoustic package installations throughout the world, SPL has and continues to maintain the highest level of product knowledge and expertise, along with the ability to design, manage and supply acoustic products to any continent in the world.

We have an exciting opportunity for someone to join our team in Technical Support.

Summary

This role is a multi-discipline function, encompassing activities related to project and client support. Technical Support personnel report to the Director of Sales and Contracts.

Hours of Work: 7:30 AM to 5:00 PM (Monday - Thursday), 7:30 AM - 11:30 PM (Friday), 40 Hours Per Week

Responsibilities

Client Support - Technical Support personnel assist clients with the following activities:

• Determining client needs and communicating these to the rest of the team
• Responding to client technical questions and RFQ’s
• Follow up on proposals to ensure client needs have been met and to get competitive feedback
• Some travel may be involved to meet with clients

Proposal Development – As part of client support Technical Support personnel are actively involved in the proposal development process, including:

• Review of specifications
• Assemble proposal teams, assign tasks, and disperse information to team members for assigned bids
• Learn the design process and take on proposal design tasks as appropriate
• Interact with clients to resolve questions or conflicts related to RFQ documents
• Work with sub-vendors to develop pricing
• Manage the proposal response schedule
• Assemble commercial/technical bid content and exceptions/clarifications from various team members for compliant bid responses
• Prepare proposal estimates

Project Support - Technical Support personnel bring the project team up to speed with details of new orders and act as a resource during execution, including:

• Develop project documentation and take the lead in handing-off new orders to the project team
• Engage with Engineering and Project Management as needed to ensure clear understanding of project details as the project progresses