Specialist, Learning Operations

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The Specialist, Learning Operations supports the end-to-end development, implementation, delivery, and administration of learning courses and programs by executing operational and logistical activities aligned with business/group objectives. Working across BMO, this role delivers operational components and provides subject matter expertise and advice related to the planning, delivery, and implementation of learning solutions.

Operational activities include leveraging technology platforms to create courses and programs, consult on and administer enrollment strategies, schedule sessions, maintain course catalog data elements, generate reports and work with large data sets, and measure objectives and key results - supporting BMO’s community of learning professionals, learners, and strategic objectives.

KEY ACCOUNTABILITIES

Relationship Management

• Develop and maintain relationships with learning partners and business leads, building knowledge and understanding of business strategy and stakeholder needs.

• Act as a ‘trusted advisor’ in the planning, structure, and delivery of learning courses and programs.

• Provide a consultative and diagnostic approach to business unit learning support.

• Collaborate with internal and external stakeholders, communicating operational process and standards and ensuring alignment.

Operational Excellence

• Coordinate and execute operational activities to manage end-to-end delivery of learning efficiently, within established guidelines.

• Oversee project activities to ensure deadlines are met and learning solutions delivered on time.

• Practice and advocate for process excellence, analyzing internal processes and seeking improvement opportunities that positively impact efficiency and cost-effectiveness.

• Break down strategic problems and analyze data to provide insights and recommendations.

• Contribute to overall business results, efficiency, and expense reduction.

Systems, Technology, and Platforms

• Develop knowledge and expertise of critical learning platforms.

• Perform complex tasks and transactions across multiple systems.

• Monitor and track learning program performance and address issues.

• Provide reporting and analytics as needed to support data-driven decision making.

QUALIFICATIONS

• The role of Specialist, Learning Operations requires a proven track record in delivering operational and process excellence. Specialists must be able to manage relationships across the enterprise, analyze business learning requirements, and recommend efficient and effective solutions, as well as break down barriers, think innovatively, and get things done simply.

• Between 4-6 years of relevant experience in operations, learning, and technology.

• Post-secondary diploma or degree in a related field of study.

• Experience in Learning & Development program management and/or operations-focused experience is preferred.

• Solid business acumen.

• Demonstrated experience in application of process excellence and change management practices

• Experience with Workday is an asset.

• Knowledge of HR Business Processing and learning curriculum management is an asset.

• Verbal and written communication - proficient.

• Project management - intermediate.

• Analytical and problem-solving skills - intermediate.

• Demonstrated technical proficiency gained through education and/or business experience, specifically being able to work across multiple platforms.

• Good collaboration, influence, and relationship management skills, including managing multiple stakeholders.

• Data-driven decision making, including working with large data sets and reports.

• Flexibility, resilience, resourcefulness, and confidence in working independently and in ambiguous environments.

• MS Office suite of products including Excel, Word, PowerPoint, Outlook, O365, OneDrive, SharePoint, Teams - proficient.

• Ability to balance and execute on a wide range of tasks and challenges.

• Risk mindset, with a demonstrated ability to solve problems while managing sensitive and confidential situations and data.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.