Senior Manager, Personal Banking Loyalty Strategy & Execution

Address:

BMO is seeking a highly strategic, execution-focused leader to spearhead the evolution and delivery of enterprise loyalty strategy within Canadian Personal & Business Banking.

This role will play a critical part in shaping and evolving the bank’s loyalty strategy - defining the long-term roadmap, influencing senior leaders across the organization, and driving end-to-end execution of high-impact initiatives. Operating at the intersection of strategy, product, and transformation, the successful candidate will translate bold ideas and strategic priorities into actionable plans and lead end-to-end execution in a complex, cross-functional environment.

The mandate includes advancing BMO’s loyalty ecosystem (including Blue Rewards), strengthening the customer value proposition, and delivering initiatives that drive customer growth, engagement, and long-term value creation.

This is a high-visibility role with significant exposure to senior leadership and cross-functional partners across the bank.

Key Responsibilities

Advance Enterprise Loyalty Strategy

• Support the ongoing evolution of BMO’s Personal Banking loyalty strategy by identifying opportunities, shaping strategic direction, and translating priorities into actionable plans
• Develop structured frameworks, strategic roadmaps, and recommendations grounded in business and financial context
• Balance forward-looking thinking with pragmatic considerations of operating within a regulated financial services environment

Lead End-to-End Initiative Delivery

• Lead complex, cross-functional initiatives from business case development through to execution and realization of outcomes
• Define clear implementation plans, including scope, sequencing, and success measures
• Ensure alignment across stakeholders and maintain momentum against key milestones

Strategic Problem Solving & Advisory

• Lead discovery sessions, workshops, and strategic discussions with senior stakeholders to uncover opportunities and define solutions
• Structure complex problems, synthesize insights, and develop clear, actionable recommendations
• Communicate effectively across audiences, including senior leadership, using structured storytelling and presentation

Business Case Development & Financial Analysis

• Develop robust business cases supported by financial modeling, cost-benefit analysis, and performance tracking
• Partner with Finance and Analytics to quantify value, assess trade-offs, and track results against expected outcomes
• Apply a growth-oriented mindset to identify and evaluate opportunities for revenue and customer value creation

Cross-Functional Leadership & Influence

• Partner with senior leaders across Product, Digital, Marketing, Partnerships, Data & Analytics, Finance, Legal, and Compliance
• Influence decision-making and align stakeholders across multiple lines of business
• Enable coordinated execution across teams to deliver enterprise-level outcomes

Continuous improvement and thought leadership

• Contribute to the ongoing development and optimization of loyalty programs, including Blue Rewards
• Incorporate customer insights, competitive intelligence, and market trends into program evolution

Qualifications & Experience

• 6-10+ years of experience in strategy building and execution, consulting, or large-scale transformation roles
• Demonstrated experience delivering strategic initiatives in large, matrixed organizations
• Proven track record leading complex, cross-functional initiatives from concept through execution

Core Capabilities

• Strong strategic thinking with the ability to connect long-term vision to practical execution
• Strong business and financial acumen, including understanding of key value drivers
• Advanced analytical skills, including financial modeling and business case development
• Ability to navigate ambiguity and bring structure to complex, evolving problem spaces

Stakeholder Leadership

• Experience influencing and collaborating with senior stakeholders across multiple functions
• Strong facilitation skills (e.g., workshops, discovery sessions, strategic discussions)
• Excellent communication skills with ability to tailor messaging for different audiences, including executive-level presentations

Preferred Qualifications

• Experience in loyalty, rewards, or customer value proposition design
• Consulting or strategy background
• Experience supporting growth, customer engagement, or commercialization initiatives

BMO Values and Purpose

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.