Senior Manager, Learning Technology

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The Senior Manager, Learning Technology, leads the strategic design and implementation of the learning technology roadmap on behalf of the Learning team, in support of BMO's broader Learning, Talent & Culture Enablement strategy.

This role: Provides management consulting services and technology/industry expertise in support of business and enterprise needs. Liaises with stakeholders to understand problems and opportunities, to facilitate the organization's goals by understanding business vision, objectives, and key performance indicators. Aligns technology requirements and solutions to a real business need, meets essential quality standards, and ensures approval by all relevant stakeholders. Acts as a consultant to business partners in collaboration with the project team in strategy and planning sessions. Promotes new processes and methodologies, emerging technologies, and agile, and aligns to the unique project team requirements.

Strategic Consulting

• Provides thought leadership in the development of new ideas, processes, and emerging technology.
• Stays abreast of industry technical and business trends through benchmarking and/or participation in professional associations.
• Identifies emerging issues and trends to inform decision-making.
• Implements changes in response to shifting trends.
• Provides strategic input into business decisions as a trusted advisor.
• Recommends business priorities, advises on resource requirements, and develops roadmap for strategic execution.
• Leads the development of strategy by understanding business processes, policies, information, and information systems.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Assesses the quality of supporting documentation, including business and process requirements documents, to ensure proper analysis supports recommendations or demonstrate continued alignment to strategic objectives.

Relationship Management

• Provides analytical support and insights to identified / assigned user areas to support relative product, channel, and business initiatives.
• Collaborates in root-cause analysis to determine underlying causes and participates in problem resolution.
• Builds exceptional relationships with internal and external stakeholders.
• Liaises with the business and the technology development and support groups.
• Communicates and engages across stakeholder groups during construction and delivery of solutions.
• Develops a deep understanding of organizational complexity to build strong rapport with internal stakeholders for the construction and delivery of the solution.

Project Delivery

• Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Presents and communicates at all levels and across businesses / groups.
• Completes root-cause analysis to determine underlying causes and participates in problem resolution for complex issues.
• Identifies opportunities to strengthen the consulting capability (e.g. shares expertise to promote technical development, mentors employees, builds communities of practice and networks).
• Facilitates discussions and follows a disciplined approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders; applies a variety of elicitation techniques to probe, challenge, and understand requirements.
• Aligns business needs to vision/goals to ensure development teams to translate them into detailed design specifications.
• Assess project impact, benefits, and risks when scope changes.

Qualifications:

• 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge of software development practice, concepts/methodologies (e.g. waterfall, Agile, iterative), and technologies obtained through formal training and/or work experience.
• Experience with domain and business environment technologies
  • Microsoft technologies and applications, Workday, Workday Learning, Skillsoft Percipio).
  • HRIS e.g. Workday, Cornerstone, SAP Success Factors
  • eLearning software and authoring tools e.g. Articulate Rise/Storyline,
  • SCORM packages
  • Learning Management Systems (LMS) e.g. Workday Learning, Docebo
  • Learner Experience Platform (LXP) e.g. Degreed, Sumtotal
  • Talent Management EXP/TXP e.g. Eightfold, Gloat
• Passionate about implementing change in the learning technology space.
• Understanding of industry standards and standard business capabilities.
• Knowledge of business analysis, project delivery practices and standards across the project lifecycle.
• Understanding of techniques associated with user-centered design within the context of organizational standards.
• Familiar with business strategy and assessments (i.e., feasibility studies, business cases and/or cost/benefit, project sizing and costing, and current state analysis/needs assessments).
• Seasoned professional with a combination of education, experience, and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem-solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.