Senior Manager, Capital Markets End User Support

Application Deadline: 05/16/2024 Address: 100 King Street West Job Family Group: Technology Ensures the seamless and continuous delivery of end user computing services to trade floor employees through a combination of proactive strategic planning and reactive tactical measures, as appropriate. Deftly builds and manages relationships with staff of various seniorities including executives. Operates in a highly time sensitive, high urgency environment. Through a combination of oversight and hands on activities, monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Provides strategic input into business decisions as a trusted advisor through Identification of emerging issues and trends to make informed decisions. Recommends and implements solutions based on analysis of issues and implications for the business. Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals. Monitors and tracks operation and team performance, and addresses any issues. Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution. Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas. Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning. Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. Qualifications: Experience with End User Computing technologies (Windows, SCCM, VDI, etc.) Strong leadership capabilities coupled with professional acumen and the ability to negotiate positive outcomes in difficult situations Ability to operate professionally in a demanding and stressful environment Troubleshooting across technologies (desktop, network, servers) and familiarity with Troubleshooting tools (Systrack, wireshark, etc. ) Experience with Mobility management and deployment tools (InTune, AirWatch, MDM) Typically 7-10 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business. Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting. Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience. Technical and/or business functional knowledge of systems, tools, timing, and dependencies. Seasoned professional with a combination of education, experience and industry knowledge. Prefer 7-10 years of Capital Markets experience Compensation and Benefits: $92,400.00 - $171,600.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.