Senior ITAM Analyst

Address:

We are seeking an enthusiastic and passionate professional to join our fast paced, business operation focused Hardware Asset Management (HAM) team, with extensive experience using ServiceNow HAM/HAM Pro application. BMO’s HAM practice focuses on inventory management, reporting, and data quality remediation. Designs, develops, tests, implements, measures, and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience.

Responsibilities:

• Manage the hardware asset lifecycle of the assigned asset classes / asset types in ServiceNow CMDB (Acquisition, Identification, Deployment, Operation, Decommission, Storage, Dispose)

• Implement data governance processes to manage hardware asset inventory in CMDB

• Create and maintain ServiceNow reports and Power BI dashboards to monitor and report on CMDB data quality

• Create and maintain standard operating procedures (SOP), process documents, and end user materials

• Reconcile the CMDB data with the source data to identify gaps

• Perform regular audits to identify discrepancies between the CMDB and the actual IT environment

• Ensure CMDB data is complete and accurate, meeting all data quality requirements

• Work closely with the asset owners to remediate data quality issues

• Support downstream partners consuming data and investigating data anomalies raised

• Collaborate with the ITOM team on CMDB and/or ServiceNow workflow enhancements

• Lead governance meetings for the assigned asset classes

• Act as a trusted HAM advisor in various projects, such as new asset onboarding, new discovery or integration (i.e., ServiceNow, Intune, SCCM,)

• Act as a trusted HAM advisor during audits and regulator exams

Qualifications:

• Bachelor’s Degree in Computer Science, Computer Engineering, or a related field

• Minimum of 3 years of work experience directly related to ServiceNow HAM or HAM Pro (or an equivalent ITAM tool such as BMC Remedy)

• Hands on experience with dashboard reporting tool such as Power BI (or Tableau)

• Proficiency with Excel and PowerPoint

• Experience creating and managing standard operating procedures (SOP), process documents, and end user materials

• Data ownership mindset

• Excellent communication skills

• Strong pressure management skills

• Strong analytical and problem-solving skills

• HAM Pro certification (or similar certification in ITAM discipline) an asset

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.