Senior IT Vendor Manager

Address:

This is a hybrid role, based out of Toronto, that report directly to the Director of EDB and Lending Technology and Platform Modernization. The Senior Manager of Vendor Applications independently manages day-to-day operations and maintenance of department. A Senior Manager of Vendor Applications job is to oversee and manage relationships with third-party vendors providing technical services. This includes ensuring compliance, performance, and cost-effectiveness, as well as managing the overall vendor lifecycle from onboarding to contract renewal. The Senior Technical Vendor Manager will have a strong work capacity, bias for action, dealing with a level of ambiguity, proven experience in Program and Stakeholder Management. This person will have a passion to build capability and relationships. This individual needs to be comfortable interfacing and driving various functional teams and individuals at all levels of the organization in order to be successful.

Key Responsibilities:

• Vendor Relationship Management: Building and maintaining strong relationships with vendors, acting as a point of contact, and ensuring effective communication.

• Performance Monitoring: Tracking vendor performance against agreed-upon SLAs, identifying areas for improvement, and addressing issues promptly.

• Contract Negotiation: Negotiating and managing vendor contracts, ensuring favorable terms and prices, and overseeing the onboarding process.

• Compliance and Risk Management: Ensuring vendors comply with company policies, regulations, and industry standards, and identifying and mitigating potential risks.

• Project Management: Overseeing vendor-related projects, ensuring they are completed on time, within scope, and on budget.

• Technical Expertise: Possessing a strong understanding of IT systems, software, and infrastructure to effectively evaluate vendor capabilities.

• Collaboration: Working with internal teams to align vendor selection and management with organizational goals.

• Cost Optimization: Identifying cost-saving opportunities and negotiating favorable pricing with vendors.

• Vendor Selection and Development: Evaluating potential vendors, conducting due diligence, and developing strategies for vendor development and enhancement.

• Onboarding and Training: Overseeing the onboarding process for new vendors, providing training and support, and ensuring they understand organizational expectations.

• Troubleshooting and Issue Resolution: Responsible for a team of Technical Leads who will address technical issues and problems that may arise, and escalating issues when necessary.

• Data Analysis and Reporting: Monitoring vendor performance, analyzing data, and generating reports to track progress and identify trends.

• Staying current with technology: Keeping up-to-date with emerging technologies and trends in the vendor landscape.

• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Post- secondary degree or equivalent

• 7+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.

• Knowledge and experience managing vendor programs.

• Experience working in IT in a Cloud, AI or ML background

• Exceptional verbal and written communication skills.

• Strong analytical and problem solving skills.

• Advanced expertise in influencing skills

• Extensive expertise in collaboration and team skills, particularly in cross-group collaboration.

• Able to manage ambiguity.

• Expert in data-driven decision making.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.