Technical Support

Reporting Relationship: This position reports directly to the Director of IT & Information Security.

Job Summary: The Technical Support position plays an integral role in the proper maintenance, deployment, and procurement of Birchwood Automotive Group hardware and related items. The successful candidate will be responsible for providing day to day hardware and software installation and support to Birchwood automotive facilities regarding PC’s, laptops, printers, and other technologies. The Technical Support will be responsible for investigating and addressing IT/System issues for all Birchwood Business Units in multiple locations. In addition, this role is also responsible for user management of various enterprise applications, such as Active Directory, Dealer Management Systems, and various other applications requiring authentication.

Qualifications:

• Completed Post-Secondary education in IT, or related field

• Experience and understanding of Microsoft productivity tools/Operating System experience including Windows 7 and higher, Microsoft Office 2010 and higher.

• Experience troubleshooting printing and networking issues including wireless technologies

• Positive attitude with a demonstrated commitment to customer satisfaction

• Understanding of Microsoft productivity tools, operating systems, and active directory

• Excellent problem-solving abilities with a common sense approach

• Exhibit an understanding of networking principles

• Proven ability to manage workload under time-sensitive deadlines

• Comfortable leveraging technology for most day to day functions

• Valid Class 5 driver's license, clear drivers abstract and own transportation to work are required

What Birchwood Can Offer You:

• Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success

• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options

• RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment

• Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus

• Career development opportunities & internal promotions

• Learning & development opportunities

• Wellness program

• Corporate discounts & group savings plan

• Volunteer program - Dollars for Doing

• Company events - Birchwood Bucks, Circle of Excellence, holiday parties