Customer Experience Supervisor

Do you have strong customer service and personnel management skills? Our team at Aéroport de Montréal is ready to welcome you and help your career take off. You'll have the opportunity to work with a team of passionate people who take the satisfaction of millions of travellers to heart every year! #YUL

Duties and Responsibilities:

• Welcoming, guiding, and informing YUL passengers.
• Managing a team of more than 10 ambassadors.
• Organizing daily operations.
• Ensure the quality and excellence of service provided.
• Continuously train and coach ambassadors to enhance the customer experience.
• Solving problems and supporting the airport team.
• Approving schedule changes.
• Briefing and assisting management in weekly meetings.
• Conducting ambassador performance assessments.
• Maintaining constant verbal and written communication with the entire team and management.
• Performing various administrative tasks (absence tracking, shift report monitoring, employee record maintenance, procedure updates, time sheets, etc.).
• Adjusting the schedule as needed.
• Contributing to project development.
• Answering phone calls on supervisor line.
• Performing any other related tasks.

If you’re ready to take on new challenges, we want to meet you!

Benefits of This Position:

• Full-time, 4-day work schedule.
• Stimulating airport work environment.
• Accessible by public transport from Montreal with the747 shuttle, available 24/7.
• Group insurance after three months for positions working four days a week or more.
• Uniform allowance after three months.