Team Leader

Dive into the thrilling world of our game room by becoming the Team Leader who will orchestrate an unforgettable game experience for our clients while taking care of all aspects of our team on the floor. If you're ready to lead a passionate team of game facilitators and customer service ambassadors to new heights, then this opportunity is for you.

Join the team at the Société des casinos, a provincially recognized company in the entertainment industry, to create an electric atmosphere where fun and professionalism intersect, ensuring a dynamic and stimulating work environment.

Responsibilities:

• Schedule architect: you will design and manage the team members' schedules, ensuring optimal presence on the floor while offering flexibility and balance.
• Replacement and break master of ceremonies: you will coordinate rotations to maintain a vibrant and welcoming atmosphere at all times.
• Team development guide: you will organize training and coaching sessions to cultivate team excellence and professional growth.
• Visionary of staffing needs: you will anticipate and respond to client requirements by continually assessing staffing and resource needs.
• Communication pilot: you will promote transparent and engaging communication within the team, thereby ensuring a climate of trust and collaboration.
• Quality architect: you will directly supervise activities on the floor, ensuring compliance with quality standards and customer satisfaction.
• Performance partner: you will collaborate with other departments to provide a smooth and consistent customer experience, while regularly reporting the team's successes, challenges, and improvement opportunities to management.
• Performing any other related tasks.

What are the perks of this position?

• A job like no other: forget the boring routine! Here, every day is an adventure filled with laughter and memorable encounters.
• Training opportunities: access training sessions and workshops to enrich your skills and knowledge, allowing you to advance in your career.
• Uniform included: in addition to working in a festive atmosphere, you will receive a competitive salary and a uniform to shine brightly.