Director, Learning & Development Operations

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO is on a mission to become a Top Tier learning organization, where learning drives business performance, talent growth, and cultural resilience. This is for an existing vacancy for a Director of Learning & Development Operations, where you will act as the internal engine powering the mission.

Reporting to the Chief Learning & Development Officer, you will be accountable for the effectiveness of L&D operations and leads through a team to ensure learning is delivered with consistency, quality, and measurable impact.

Key Responsibilities

• Overall Accountability for L&D Operations: Provides day-to-day operational leadership through functional oversight of approximately 14 team members across learning technology, delivery, and operations; directly manages Sr. Manager, L&D.
• Learning Measurement & Reporting Oversight: Define learning measurement frameworks and reporting expectations, working through the team to produce insights that demonstrate adoption, effectiveness, and value.
• Learning Sustainment Strategy & Enablement: Establish learning sustainment approaches and toolkits, enabling program managers and designers to embed reinforcement, application, and follow-through into their programs.
• Operational Planning & Execution Rhythm: Create and maintain planning cycles, intake processes, prioritization mechanisms, and delivery rhythms, enabling the team to execute consistently and predictably.
• Digital Learning Enablement & Curation: Provide direction on digital learning strategy and content curation, enabling the team to build pathways, campaigns, and experiences aligned to business needs.
• L&D Communications & Marketing Enablement: Set the approach and standards for learning communications and marketing, partnering with the team to ensure learning offerings are clearly positioned and well-adopted.
• People Leadership & Capability Building: Lead, coach, and develop team members, with particular focus on strengthening ownership, role clarity, and execution capability for developing team members.
• Cross-Team Coordination & Ways of Working: Enable strong collaboration across Design & Development, Program Management, Learning Technology, and Consulting teams by clarifying roles, handoffs, and decision rights.
• Operational Maturity & Continuous Improvement: Identify operational gaps and risks, and guide the team in implementing improvements that increase scalability, quality, and confidence in L&D delivery.

Please note this is a 12-18-month contract

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect & Collaboration
• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
• You identify, recommend, & are focused on effective service delivery to your clients
• You share in an inclusive & engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning & professional development

Your experience and education

• Proven experience leading L&D operations in complex, multi-team environments
• Deep familiarity with LMS/LXP ecosystems (Workday Learning, Percipio or similar)
• Strong learning measurement and reporting capability
• Track record of operationalizing learning strategy, not just designing programs
• Ability to bring structure, clarity, and calm to developing teams
• Strong stakeholder communication and influence skills
• Pragmatic, builder mindset suited to a contract transformation role

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.

• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.

• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.