Cloud Services - Operations Lead

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

Are you passionate about working in Operations, enjoy interacting with clients and have experience or a strong desire to evolve business operations? BDO Digital, a leader in Cloud Consulting, is seeking skilled individuals within Canada to join our team in a high growth setting. As an Operations professional, you will be responsible for streamlining processes, improving efficiencies, and ensuring that our clients receive world-class service.

Your growth and development are important to your future, and we strive toward aligning individuals to focus on strengths and to develop skills to overcome weaknesses.

• Leverage your ability to contribute to a fast-paced Cloud sales cycle, focusing on onboarding responsibilities such as creating reports, contracts, and initial client setup

• Providing pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service

• Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy

• Provide training and support to internal and external customers on Office 365, Dynamics 365 and BDO Cloud offerings, including issues with configurations and implementations

• Provide quality assurance checks for quotes, contracts, and other outbound work

• Act as a contact person for new or existing clients and for the sales lifecycle, including preparing proposals, change orders

• Focus on operations improvement by automating and streamlining existing processes to make them more efficient

• Develop tools, processes and research information necessary to evolve cloud operations

• Additional administrative support and participation in special projects as required

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration

• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work

• You identify, recommend, and are focused on effective service delivery to your clients

• You share in an inclusive and engaging work environment that develops, retains & attracts talent

• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace

• You grow your expertise through learning and professional development.

Your experience and education

• You have completed your undergraduate degree in IT Management, Business Administration, or Business-related program with a focus on Technology

• You have 3-4 years of combined work experience (this could be through co-op or internship work)

• You are passionate about cloud technology and have a willingness to learn new technologies

• You have practical knowledge of professional, effective telephone techniques and customer care

• You have excellent written and verbal communication skills

• You have strong problem-solving skills and attention to detail

• You enjoy improving and taking ownership of processes

• You are able to prioritize with the flexibility to manage multiple tasks and variable workload

​The following are considered an asset:

• Experience in a previous business operations, customer service and/or sales capacity

• Working toward a professional certification, such as PMP, Lean Six Sigma, or ITIL

• Experience in process and operations improvement

• Experience with Microsoft or Cloud platforms

• Experience with Finance and Line of Business systems

• Understanding of IT and software business landscape

• Proficient in MS Office Applications, such as Microsoft Excel

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2024. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.

• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.

• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.