ISL 27R - Senior Service Designer

Contribute your valued expertise in strategy, design and service delivery to this fast-paced opportunity

CleanBC is a comprehensive plan to reduce greenhouse gas (GHG) emissions. A cross-ministry, multi-disciplinary product team was formed to research, design and deliver a coordinated digital experience for CleanBC services and programs. The team is taking an agile, human-centred, and evidence-based approach to support public awareness and uptake of climate related information and services via cleanbc.ca, goelectricbc.ca, betterhomesbc.ca and other related websites and services.

The Senior Service Designer, based in the Service Transformation Branch in the Ministry of Environment and Climate Change Strategy, is the senior expert for leading and performing all research and design activities of of the CleanBC Digital Experience Team and cross-Ministry partners. The position works in an Agile team and with multiple partners to design multiple products and services that have medium or long-term business impacts. The position will lead a team of designers by providing advice and serving as a subject-matter expert for service design and facilitating workshops.

Job Requirements:

• Bachelor’s Degree in the Information Management and/or Information Technology, including Design (e.g., Service, User Experience (UX), Human-Computer Interaction) and three (3) years of related experience; OR
• Diploma in the Information Management and/or Information Technology, including Design (e.g., Service, UX, Human-Computer Interaction) and four (4) years of related experience; OR
• Certificate or course work in the Information Management and/or Information Technology, including Design (e.g., Service, UX, Human-Computer Interaction) and five (5) years related experience; OR
• An equivalent combination of relevant education and experience may be considered.

Related experience must include a minimum number of three (3) years in each of the following:

• Experience in using human-centred design methods to design and deliver services including: Service Design or User Research or UX Design.
• Experience in using and adjusting facilitation, visualization, and storytelling skills to provide the right context to diverse groups and audiences.
• Experience in planning and executing research activities to inform and evaluate the design of products and services.
• Experience in designing or redesigning a large and complex service that meet the needs of users, alleviate pain points, and reduce operational costs.
• Experience in analyzing and synthesizing multiple sources of data, including observational interviews, qualitative and quantitative data, and direct user feedback for improving products and services.
• Experience in using design, research, and collaboration tools (example: Figma/Sketch/AdobeXD, survey software and Mural).

Preferences may be given to applicants with one (1) or more of the following

• Experience working within cross-functional and Agile product teams, collaborating with designers, researchers, developers, product managers, and other subject matter experts to create or improve digital products and services.
• Experience leading significant change in an organization.
• Experience with long term commitment to delivering services to citizens.

For questions regarding this position, please contact Lindsay.Macfarlane@gov.bc.ca.

About this Position:
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Environment and Climate Change Strategy.
Employees of the BC Public Service must be located in BC at the time of employment.
Please refer to MyHR for more information on Temporary Market Adjustments.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.