CLK 12R - Customer Service Representative

The Team
You'll be joining the In-Person Services Team as a Customer Service Representative at an established Service Delivery office. This role is part of a dynamic and diverse team that values inclusivity and collaboration. In this public-facing position, you'll work closely with a variety of colleagues who provide exceptional service to the community. We are committed to fostering a workplace where everyone feels valued and supported, and we encourage applicants from all backgrounds to apply.

The Role
In this role as a Customer Service Representative, you'll be responsible for helping people in-person, by phone, and through digital channels. You'll handle tasks like data entry, reviewing applications, processing payments, and offering solutions that follow government guidelines. Your work will have a direct impact on the lives of British Columbians by delivering kind, helpful, and inclusive service that truly makes a difference. We are committed to providing "Service with Heart" to everyone we serve.

Qualifications:

Education and Experience Requirements

• Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high volume, fast paced, rapidly changing environment, through in-person, virtual technologies and telephone interactions.
• Experience using digital applications/databases to search for and record information.
• Experience in word processing/data entry and using computer applications such as MS Word, Outlook and Excel.

Preference may be given to applicants with one (1) or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.
• Experience with conflict resolution and de-escalating emotionally charged situations.
• Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
• Experience maintaining administrative files and record keeping.
• Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal, provincial, federal), while following processes and procedures.
• Customer service training and/or certification.
• Experience handling financial transactions from the public (e.g.: payment processing, cash handling).

For questions regarding this position, please contact Neha.Mukhi@gov.bc.ca.

About this Position:
These positions have full-time, on-site requirements.
Currently there are permanent vacancies available in the following locations: Cranbrook, Fort St. James, Fort St. John, Oliver, Penticton, Salmon Arm.
An eligibility list may be established to fill future permanent, on-site vacancies across the Ministry of Citizens’ Services in the above locations as well as the following locations: 100 Mile House, Ashcroft, Atlin, Bella Coola, Burnaby, Burns Lake, Campbell River, Chetwynd, Chilliwack, Clinton, Courtenay, Creston, Daajing Giids, Dawson Creek, Dease Lake, Duncan, Fernie, Fort Nelson, Ganges, Golden, Grand Forks, Hazelton, Houston, Invermere, Kamloops, Kaslo, Kelowna, Kitimat, Lillooet, Mackenzie, Maple Ridge, Masset, Merritt, Nakusp, Nanaimo, Nelson, Port Alberni, Port Hardy, Powell River, Prince George, Prince Rupert, Princeton, Quesnel, Revelstoke, Sechelt, Sparwood, Squamish, Stewart, Surrey, Terrace, Trail, Ucluelet, Valemount, Vanderhoof, Williams Lake.
To learn more about these B.C. communities you can click on the Hello BC link here!
A Criminal Record Check (CRC) and/or Enhanced Security Screening will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position-related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.