CLK 12R - Client Service Representative

Posting Title CLK 12R - Client Service Representative Position Classification Clerk R12 Union GEU Work Options On-Site Location Nelson, BC V1L 6K1 CA (Primary) Salary Range $54,387.32 - $61,395.95 annually Close Date 4/29/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Water,Land,ResourceStewardship Ministry Branch / Division Permitting Transformation / Front Counter BC Job Summary Apply your expertise and passion for innovation to this rewarding career opportunity If youre looking for an exciting role in a dynamic, public service environment, this could be just the position youre after. As a Customer Service Representative with Front Counter BC in Nelson, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services. Your strong service orientation and ability to multi-task skills are important in this role. We are seeking a confident individual able to perform duties with a high degree of initiative, flexibility and efficiency. In this full time position, you will provide over-the-counter, telephone and correspondence services to respond to public enquiries. This role calls for an analytical thinker with a keen attention to detail and experience handling financial transactions, as another component of this position is receiving payments from the public. You are also required to proficiently use many computer programs delivering service to the public. You enjoy meeting the publics needs in a service oriented environment. You are a positive team member, establishing and maintaining effective working relationships that enable you to complete work, provide quality services and share information. If you are interested in working in a rewarding and dynamic environment, this is the job for you. Front Counter BC is an excellent opportunity to develop your career with government due to the exposure to a wide variety of programs. Job Requirements: Grade 12 graduation or GED Minimum two (2) years clerical or administration *related experience in a formal business environment. *Related experience must include all of the following: Word processing, creating spreadsheets and working with standard computer applications (e.g., Word, Excel, PowerPoint and Outlook). Providing excellent written and oral communication with a variety of clients/customers in complex situations. Multi-tasking, often in demanding and fast paced environments. Preference may be given to applicants with: Experience working in a natural resource management field. Experience working in a highly regulated or policy/legislation governed environment. Experience using a variety of client/server database applications. Experience with conflict resolution and negotiation in a regulatory environment. Additional post-secondary education in the Natural Resource sector For questions regarding this position, please contact Richard.A.Fraser@gov.bc.ca. About this Position: This position has full time on-site requirements. An eligibility list may be established to fill future temporary and permanent vacancies. Located in the heart of the Selkirk Mountains, Nelson is home to a large variety of outdoor activities, and its proximity to Whitewater Ski Resort allows for skiers of all levels to test out the Nelson powder. Nelson also hosts events all year long, such as the Cottonwood Farmers Market, the Starbelly Jam Music Festival, and the Kaslo Jazz Festival. Employees of the BC Public Service must be located in BC at the time of employment. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and relevant information that clearly articulates how you meet the requirements of the job to which you are applying. Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Administrative Services, Natural Resource Sector