CLK 09R - Registries Support Clerk

The Team:
The BC Registries business team processes and searches various filings for a multitude of program areas including the Business Registry, Manufactured Homes, and personal property. This team also provides general administrative support. We are an established team with more than 20 members including support clerks, registries analysts and senior registries analysts, reporting to a team lead.

The Registries team delivers essential front line and regulatory services through multi-channel service delivery (phone and email) that underpin public trust in British Columbia’s business and public registries. By ensuring statutory filings are accurate, timely, and compliant, this role directly supports economic activity, legal certainty, and fair access to registry services for businesses, professionals, and the public. We are deeply client focused, providing clear, respectful, and professional service across multiple channels. We have a strong collective commitment to accessibility, fairness, and solution oriented service delivery.

The Role:
This position requires a unique blend of both customer service and analytical skills; working across a variety of service channels including phone and email support. As a Registries Support Clerk, you will provide high volume client support by phone, email, and some over-the-counter service, responding to routine and complex inquiries with clarity, professionalism, and a service focused approach. In this role you will also:

• Review, assess, and process statutory filings and applications, ensuring accuracy, completeness, and compliance with legislation and policy.
• Exercise delegated authority to approve or refuse filings, applying sound judgment and documenting decisions appropriately.
• Maintain the integrity of registry records and work collaboratively with colleagues and partners to resolve issues and support consistent service delivery.
• Provide general administrative and routine office duties, such as filing, photocopying, scanning, and operating other office equipment

This is an opportunity to make an impact on the clients we serve, by:

• Ensuring they receive timely, reliable service and clear guidance when navigating complex registration and filing requirements, reducing confusion and unnecessary delays.
• Helping businesses, professionals, and members of the public benefit from fair, consistent decisions that support legal certainty and confidence in provincial registry records.
• Providing accessible phone and email support to help clients resolve issues efficiently, enabling them to meet statutory obligations and carry out business or personal matters with confidence.

This role offers meaningful public service work at the centre of British Columbia’s business and registry system, with a clear and tangible impact on clients across the province. Employees build strong legislative interpretation and decision making skills in a supportive, collaborative team environment. It is an opportunity to do purposeful work while developing valuable, transferable expertise. You will be doing meaningful, client facing work that directly supports public trust, economic activity, and access to government services across British Columbia. Employees are trusted to apply judgment, interpret legislation, and make decisions that have real impact, while being supported by a collaborative and knowledgeable team. For candidates motivated by purpose, learning, and service, this role offers both challenge and fulfilment.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent (GED).
• 1 year office experience in a high volume, fast paced service environment providing information and services to the public.
• 6 months experience and/or training handling financial transactions.
• Demonstrated experience with word processing and database applications.

Preference may be given to applicants with one (1) or more of the following:

• Multiple years of experience in any of the above requirements.
• Experience with BC Registries products and services. (Corporate Registry, Business Registry, Manufactured Home Registry and Personal Property Registry)
• Clerical and administrative office experience in public service sector environments. (e.g. Municipal, Provincial, Federal)
• Experience entering data and maintaining administrative files and record keeping.

For questions regarding this position, please contact john.andrews@gov.bc.ca.

About this Position:
There are currently 5 positions available in Victoria.
These positions have full time on-site requirements.
An eligibility list may be established for future vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.