CLK 09R - Information Line Agent

The Team
The Information Line Team is an established unit within the Corporate Operations Division, made up of four agents and one supervisor who work closely with staff across the division. The team provides education and support to the public on the Employment Standards Act (ESA) and the Temporary Foreign Worker Protection Act (TFWPA), while also processing internal branch requests. Team members frequently support the public during emotionally charged interactions, requiring strong communication skills and empathy to deliver accurate information without providing legal advice-an essential asset to the branch.

The Role
As the Information Line Agent, you’ll respond to public enquiries-by phone, email, in writing, and in person-regarding the services provided by ESB. You’ll also offer general guidance on the application and interpretation of the Employment Standards Act, the Temporary Foreign Worker Protection Act, and related legislation and policies.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent.

• Experience in word processing and other computer applications such as MS Word, Outlook, Excel.

• Experience using databases to enter, update, search, retrieve and extract data ensuring data integrity and accuracy.

• Experience providing client service.

• A minimum of one (1) year experience applying and explaining regulations or policies.

• A minimum of one (1) year experience working in an office providing information or service to clients, or in a call centre setting.
  

Preference may be given to applicants with any of the following:

• Experience using computerized call center technology such as ICEAnywhere.

• Experience dealing with emotionally charged individuals or groups.

• Experience using databases to enter, update, search, retrieve and extract data ensuring data integrity and accuracy.
  

For questions regarding this position, please contact ESB.HR@gov.bc.ca

About this Position:
Two (2) positions available. One (1) permanent and one (1) temporary assignment until 02/28/2027, that may be extended or become permanent.
Flexible work options are available; this position may be able to work from home up to four (4) days per week subject to an approved telework agreement.
An eligibility list may be established to fill future permanent and/or temporary vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.