BAND 3 - Service Manager

Posting Title BAND 3 - Service Manager Position Classification Band 3 Union N/A Work Options Remote Location Abbotsford, BC V2S 1H4 CACampbell River, BC V9W 6Y7 CACranbrook, BC V1C 7G5 CAHope, BC V0X 1L0 CAKamloops, BC V2H 1B7 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Nanaimo, BC V9T 6L8 CANelson, BC V1L 6K1 CAPrince George, BC V2N4P7 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CAWilliams Lake, BC V2G 5M1 CA Salary Range $86,200.00 - $122,100.01 annually Close Date 4/29/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Social Dev & Poverty Reduction Ministry Branch / Division Service Management Operations Job Summary Context: The Ministry of Social Development and Poverty Reduction is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences. The ministry focuses on reducing poverty, creating opportunities, and increasing inclusion. The Information Services Division are technology leaders, planning and delivering successful solutions with information management and information technology (IM/IT) services to both the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family Development. The Role: The Service Manager is a people leader who oversees the Social Sector Service Desk or the Access Management Teams. These teams provide social sector staff with support and secure access to ministry applications. The Service Manager strives to develop high performing teams with a focus on service excellence, user experience and diversity. Job Requirements: University degree in Business, Computer Sciences, or a related discipline and minimum two (2) years of *related experience; OR Diploma in Business, Computer Sciences, or a related discipline and minimum four (4) years of *related experience; OR An equivalent combination of education, experience and training may be considered. *Related experience includes all of the following: Experience leading, developing, and motivating professional teams to achieve successful operational goals. Experience at a senior level managing and leading client-focused technology operations, preferably with a service desk/incident management focus. Experience developing and implementing information management and information technology (IM/IT) policies. Experience identifying, evaluating and managing risk from a business and technological standpoint. Experience working with the ITIL framework. Preference may be given to candidates with one (1) or more of the following: Experience managing and leading client-focused technology operations, including a focus on business process improvement. Experience working in the social sector and/or supporting applications or business processes in the social sector. Certification or training in Change Management and/or ITIL. Experience managing budgets over $1 million/year. Experience managing more than 20 staff. For questions regarding this position, please contact colin.brooks@gov.bc.ca. About this Position: Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. This position is excluded from union membership. An eligibility list may be established. Employees of the BC Public Service must be located in BC at the time of employment. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Leadership and Management