BAND 3 - Manager, Policy, Research and Continuous Improvement

Manager, Policy, Research & Continuous Improvement
Band 3 - Permanent, Full-Time
Salary Range: $88,700.23 - $125,700.07
Anticipated Starting Salary: $98,571.59

Reporting to the Director, Planning, Policy and Public Reporting, the Manager, Policy, Research and Continuous Improvement develops, implements and monitors the office’s service standards and performance measures. The manager identifies practice issues and opportunities for service improvements and investigative efficiencies and recommends or implements changes to promote consistent investigative and file management practices and excellence in service delivery. The manager supports the integration of continuous improvement practices throughout the office. The manager leads knowledge management initiatives, identifying opportunities for improved collaboration and knowledge sharing within and across teams. The manager oversees the office’s research and analysis activities and policies, ensuring alignment with our strategic goals and commitment to diversity, equity, inclusion and reconciliation.

As BC’s independent voice for fairness, our Office’s work is challenging, meaningful, and rewarding. Join us and become part of a team that is proud of the work we do. Find out more information about what we offer here.

We are striving to build a diverse team to represent the population we serve and to better meet the needs of British Columbians. We encourage applications from people who self-identify as First Nations, Métis, Inuit and/or Indigenous, Black or racialized persons, women, 2SLGBTQIA+, people with diverse gender identities or expressions, and/or people with disabilities.

This posting is for one permanent, full-time opportunity. An eligibility list may be established to fill similar future vacancies in a full-time temporary or permanent capacity. Temporary positions may become full-time, permanent status. This position is excluded from union membership. Some travel is required.

This position is located in our office in downtown Victoria, BC. Upon successful completion of the six-month probationary period, this position is eligible for a hybrid-remote work arrangement of up to nine days working remotely in a three-week period, in accordance with the office’s Work Arrangements Policy.

Financial assistance may be offered as part of the total compensation package for successful candidate(s) that must relocate to Victoria. Relocation allowances will be in accordance with the information here.

To Apply:

DO NOT submit your application for this position through the BC Government Hiring Centre website. Applications submitted through the BC Government Hiring Centre will not be considered.

To apply for this position, please review the application instructions and requirements listed on the careers section of our website: https://bcombudsperson.ca/about-us/careers/

Applicants who identify as Indigenous may choose to seek assistance with their application by accessing the Indigenous Applicant Advisory Service available through the BC Public Service.

NOTE: To apply for this position, you must be eligible to work in Canada. You must be a Canadian Citizen or Permanent Resident of Canada or authorized in writing to work in Canada under the federal Immigration and Refugee Protection Act. For further information, please refer to the BC Public Service website.

By submitting your application, you confirm that you have worked on it independently and you have not used AI technology or paraphrasing technology to prepare it.

If you have questions related to the application process, please email the HR Team at recruitment@bcombudsperson.ca and quote competition number 122470 in the subject line.

Competition Req #: 122470
Closing Date: 12:00 pm (noon) PST, March 16, 2026

BC Ombudsperson
Fairness and Accountability in British Columbia’s Public Services
http://www.bcombudsperson.ca/

DO NOT submit your application for this position through the BC Government Hiring Centre website. Applications submitted through the BC Government Hiring Centre will not be considered.

To apply for this position, please review the application instructions and requirements listed on the careers section of our website: https://bcombudsperson.ca/about-us/careers/