ADMN O 24R - User Experience (UX) Lead

***Please DO NOT apply for this position by submitting your profile on this BC Government Hiring Centre website. Applications must be made via the following directions below.***

Classification: Administrative Officer R24
Reports to: Assistant Director, Digital Experience
Salary Range: $76,071.18 to $86,658.48 per annum
Union/Excluded: BCGEU
Security Screening: Required
Job Type: Regular full time
Apply Before 09/03/2025, 11:59 PM
Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required.

We are seeking a User Experience (UX) Lead to join our team in VICTORIA, British Columbia, Canada.

Are you driven to create digital experiences that truly serve people? As our User Experience (UX) Lead, you’ll shape how British Columbia’s public sector pension plan members and employers engage with online services-making complex information clear, accessible, and easy to navigate.

You’ll lead UX strategy and research, applying tools like journey mapping, usability testing, and content audits to uncover what users need and how they behave. Your insights will guide the design of intuitive websites and services that reflect a member-first approach.

Beyond research, you’ll collaborate across teams to guide communication strategy, service design, and digital governance, ensuring that every touchpoint reflects a member-centered approach. By aligning your work with our segmentation and digital adoption strategies, you’ll help elevate the overall experience and drive meaningful engagement

This is your chance to lead with impact-bringing clarity, confidence, and connection to thousands of British Columbians through thoughtful digital design.

Hybrid Work Model

This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month.

Additional requirements are determined by the role functions and operational needs of each business area.

Responsibilities

Lead user-centered research initiatives from strategy to execution, using methods such as interviews, surveys, usability testing, and journey mapping to uncover actionable insights.

• Analyze user behavior, preferences, and workflows to inform service design, content strategy, and interface improvements across digital platforms.
• Collaborate with designers, analysts, and content strategists to translate research findings into intuitive designs, wireframes, content models, and information architectures.
• Evaluate and optimize digital experiences by conducting usability testing, analyzing site metrics, and incorporating user feedback to ensure alignment with business goals and technical standards.
• Develop and maintain UX documentation, including playbooks, style guides, and design systems to support consistent and effective digital service delivery.
• Present research findings and strategic recommendations to project teams and senior leadership to drive data-informed decisions.
• Research emerging UX practices and technologies to identify trends and enhance service design and user engagement.

Qualifications

Must have

• Degree or diploma in User Experience Design, Human-Computer Interaction (HCI), Interaction Design, Communication Design, Psychology, Cognitive Science, or a related discipline. A combination of education and experience may be considered.
• Minimum three years of recent and relevant experience utilizing UX design methods (research, testing, strategy development) to plan and build website and service design improvements, including:
  • Conducting a wide range of qualitative and quantitative UX methodologies including usability testing, user interviews, surveys, heuristic evaluation, journey mapping and persona development.
  • Planning, developing, and executing end-to-end user research projects and supportive documentation.
  • Conducting and leading user testing sessions.
  • Evaluating research findings and data and presenting recommendations to stakeholders
  • Working with multiple stakeholders and clients to understand and support business and users' needs.
  • Working on project teams and integrating user research and testing into the content and design development process.
• An equivalent combination of education, training and relevant experience may be considered.

Knowledge, Skills and Abilities

• Strong understanding of and applying UX principles, best practices, standards and guidelines (research, design, information architecture, content and accessibility)
• Strong knowledge of qualitative and quantitative user research methodologies and tools.
• Strong analytical and problem-solving skills
• Familiarity with project process and management of user research deliverables.
• Excellent communication and presentation skills, with the ability to effectively articulate design decisions to stakeholders.
• Thorough understanding of Microsoft 365 office tools in a Window-based environment.
• Demonstrated leadership and teamwork skills, with the ability to inspire and motivate a UX team and to deliver high-quality, user-centric design solutions.
• An understanding of current trends, best practices and emerging technologies in service delivery.

Application requirements

Cover letter: Please do not submit a cover letter; it will not be reviewed.

Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.

Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 15 minutes to complete this questionnaire.

Please apply through our career website: BC Pension Corporation Jobs

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.

Diversity & Inclusion

BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at jobs@pensionsbc.ca.

Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at jobs@pensionsbc.ca.

DO NOT submit your application for this position through the BC Government Hiring Centre website. Applications submitted through the BC Government Hiring Centre will not be considered.

Please apply through our career website: BC Pension Corporation Jobs

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.