ADMN O 15R - Information Officer

Posting Title ADMN O 15R - Information Officer Position Classification Administrative Officer R15 Union GEU Work Options Hybrid Location Burnaby, BC V3J 1N3 CAKelowna, BC V1Z 2S9 CAMultiple Locations, BC CA (Primary)Victoria, BC V9B 6X2 CA Salary Range $59,015.56 - $66,749.47 annually Close Date 4/29/2024 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Ministry of Housing Ministry Branch / Division Residential Tenancy Branch Job Summary Join dedicated professionals making valuable contributions to the lives of British Columbians The Ministry of Housing was formed in December 2022 to focus on the creation of attainable and affordable housing for people in British Columbia. The Ministry works collaboratively with partners within the B.C. government and across the housing sector to ensure consumers and providers in the housing marketplace are supported by efficient and fair regulations, that local governments are enabled to advance the housing their communities need, and that the supply of housing options offer attainable choices for British Columbians. The Residential Tenancy Branch (RTB) encourages successful relationships between landlords and tenants by providing information, public education, and dispute resolution services. The branch has a significant administrative justice role which is fulfilled through the impartial adjudication of disputes between landlords and tenants in BC. The Information Officer is responsible for educating and informing landlords and tenants of their rights and responsibilities under the Residential Tenancy Act and Manufactured Home Park Tenancy Act and related legislation. This includes telephone, in person and e-mail contact with clients along with coordinating and scheduling hearings using a computerized scheduling system. Job Requirements: Secondary school graduation or equivalent (GED) Minimum one (1) year experience working in a high volume, fast paced processing environment dealing with a diverse range of clients. Minimum one (1) year experience engaging in conflict resolution and using effective communication. Minimum one (1) year experience in the interpretation and application of legislation and/or complex policy. Preference may be given to applicants with: Experience in a contact center environment. Completed post-secondary coursework in business or a related field. For questions regarding this position, please contact Christopher.Williams@gov.bc.ca. About this Position: This position can be based out of any of the locations listed above. Flexible work options are available; this position may be able to work up to three (3) days at home per week subject to an approved telework agreement. Employees of the BC Public Service must be located in BC at the time of employment. An eligibility list may be established to fill future temporary and permanent vacancies. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452. With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Administrative Services