Vice-President, Client Relationship

Do you enjoy connecting with clients and helping tackle business problems? Do you see opportunity where others see roadblocks or challenges? If so, this opportunity might be for you. The Relationship Lead role provides an opportunity to develop strong relationships with clients built on the foundation of a global organization that is in the business of better decisions.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

• Build and maintain strong client and prospect relationships, including C-suite engagement.
• Drive growth by introducing additional solution lines and ensuring smooth transitions.
• Lead annual planning, strategy development, and client communications.
• Monitor client satisfaction (Net Promoter Score), address risks, and implement Aon Client Promise activities.
• Partner with Delivery Leads to align on deliverables and join client meetings.
• Manage onboarding, budgets, forecasts, invoicing, and compliance.
• Ensure service value is clear and revenue aligns with work performed.
• Support client roundtables and maintain visibility with industry organizations.

The Relationship Lead will ensure year over year growth of client revenue by expansion of revenue/services to existing clients and working with Producers (to and from them) to build relationships with prospective clients to support new logo revenue, new logos identified by Producer, RFP, Global and local relationships.

The opportunity to work in a growth role that allows for the individual to grow, work with other functional areas, bring their individual strengths and opportunities to the table to build a practice and team that is stronger as a unit versus individual. Our Health Solutions practice is founded on the opportunity of our colleagues, we win as a team and lose as a team!

• Hands-on experience in the Health Benefits realm is required
• Post-secondary degree or diploma in Business, Commerce or similar area of focus is helpful but not required
• Consistent track record to build, maintain and expand effective professional relationships across multiple partner groups
• High levels of Emotional Quotient/Intelligence (EQ) and eye for business
• Natural curiosity coupled with a positive mentality and approach to problem solving
• Life Insurance license will be required within 12 months if not already held

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

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