Operations Manager - Implementation Sub Lead

Are you goal-oriented and enjoy taking the lead on complexity of handling business process improvements and implementing system solutions? Does ‘making a difference’ make a difference to you? Are you an expert Insurance Professional? If so, this position could be the beginning of an outstanding relationship. Apply today!

This is a hybrid role with the flexibility to work both virtually and from Aon’s Toronto, ON office.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be responsible for supporting the implementation and delivery of innovative and effective solutions to assist end-users be more efficient and productive. The complexity of handling business process improvements as well as implement solutions makes this role very different from other roles.

You will have the opportunity to:

• Support implementation and organizational change for newly crafted Policy checking process and tool.
• Coordinate with product team to provide business impact and requirements.
• Provide status updates to the implementation lead for input in overall program status.
• Have responsibility for training tasks working with internal operations users.
• Participate in office and client visits.
• Confer with the team to ensure they are supported accurately and provided with appropriate tools and training.
• Develop, interpret, and ensure consistent application of Aon policies.
• Address unusual or difficult inquiries/situations through direct personal action or refer to the appropriate individuals; research sophisticated issues and handle resolution.
• Perform other project tasks as assigned.
• Deliver regular updates to your team, connect regularly with leadership

How this opportunity is different

In this role, you will join the transformation team working on redesigning our operations using newer technologies. Your day will focus on people – Aon’s clients and Aon’s colleagues – and delivering a great experience for both. You will be responsible for continuing to deliver results in established processes, and in continuing to craft development of new support models for Aon’s industry-changing client tools.

Skills and experience that will lead to success

• Demonstrable experience in managing stakeholders
• Growth mindset, curiosity and a willingness to learn – and using these skills to deliver continuous improvement
• Data driven, with ability to analyze data to make evidence-backed decisions
• Ability to adapt communication styles to guarantee successful outcomes – with clients, and across all levels of Aon (senior leaders, peers, team members and third parties)
• High school diploma or equivalent, 4-year degree preferred
• Previous commercial insurance experience
• Experience working with multiple collaborators.
• Excellent PowerPoint and Word skills.
• Strong verbal and written communication skills.
• Strong attention to detail.
• Ability to multitask.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions for our colleagues as well. 

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. 

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

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