Unit Clerk

The Unit Clerk - Surgery Float Pool is responsible for managing the telephones, greeting and directing visitors, patients and allied health professionals, and for managing patient records and charts. The position is also responsible for relaying information related to admissions, transfers and discharge of patients, diagnostic tests, booking appointments, and consults. The incumbent will transcribe and process doctors’ orders including medication orders, laboratory orders, diagnostic imaging orders, and treatment orders, and ensure an adequate level of supplies and equipment are available on the unit for use by the inter-professional team. This position will be trained in 9 Surgery Units at RAH.

As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.

Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program.

A one-year Unit Clerk certificate with a practicum component from a recognized post-secondary institution is required. Unit Clerk experience in a hospital setting. Successfully completing a recognized course in medical terminology is necessary. Exceptional communication and organizational skills are essential. Experience in a hospital/patient-related setting. Computer literate in Microsoft Office Suite. Well-developed interpersonal skills with the ability to work in a multi-disciplinary team. Ability to prioritize work/multi-task and effectively cope with frequent interruptions, noise and other distractions. Command of the English language (both spoken and written) is required. Incumbents must display professionalism and respect at all times and be able to maintain confidentiality of medical and personal information. Acute care experience is required. This Position Requires the ability to wear a N95. Must be able to work in a Physically demanding environment, involving constant walking, bending and heavy lifting.

Relevant experience will also be considered.