Manager

Come join our amazing South Zone Rural Team as a Continuing Care Manager in the Crowsnest Pass. The Continuing Care Manager collaborates with other leaders and departments to ensure residents and clients receive high quality care in a safe, competent and ethical manner. The Continuing Care Manager is the liaison with zonal departments, affiliated hospitals, site and medical staff, external organizations and communities in order to coordinate and integrate patient programs and services within the Home Care and Continuing Care setting. The Manager provides leadership to the site in keeping with ALA policies and procedures. The position ensures continuity of day-to-day operations of the departments. The Home Care and Continuing Care Manager is a key position to lead the team of staff working within the programs, fostering a culture that reflects ALA values and facilitates strong, healthy relationships between teams and disciplines working at the site. As the Manager, you will be responsible for developing and maintaining strong working relationships with key stakeholders, facilitating change management, promoting team development, teamwork and coordinating staffing and clinical work as identified by the Director. You will play a key role in supporting an integrated and holistic approach to client and resident care, health promotions and health maintenance. The Manager will be responsible for developing and maintaining an effective framework for the operations of resident care services in order to facilitate the delivery of efficient, effective and safe resident care. You will be implementing and monitoring your portfolio's budget while undertaking risk management, quality assurance and utilization.

Reporting to the assigned Director, the Continuing Care Manager will work in conjunction with the Director and other programmatic leaders to facilitate and implement clinical guidelines and standards of care. The Manager will be responsible for setting realistic and ambitious department goals and assist the Director to facilitate changes to service provision if required. You will work in collaboration with other Home Care and continuing Care Managers and as part of the Seniors Health operational team where awareness of care and management activities cross programmatic accountabilities. The Manager will be responsible for recruitment activities, staff evaluations, performance appraisals, coaching and development and will provide input, feedback and implementation assistance on Human Resources policies and procedures. This role will assist in implementing, monitoring and maintaining budgets, participating in capital upgrade planning, and conducting monthly variance reviews to identify possible causes and provide potential solutions. This role will develop a trusting relationship with patients/families utilizing effective communication skills and ensuring transparency and respect during interactions.

Bachelor’s degree in a health related discipline such as nursing, kinesiology, occupational therapy, physiotherapy, social work, or another relevant field. Current registration, certification, or professional membership with the applicable regulatory college or recognized professional association, as appropriate to the discipline. Demonstrated commitment to professional standards, ethical practice, and ongoing competency.

Excellent communication, de-escalation and conflict management skills. Excellent analytical and decision-making skills. Ability to plan, organize and manage short and long-term projects and deliver customer focused results. Ability to foster a climate of cooperation amongst the team and build solid relationships with public agencies, government, committees and other partners.

Minimum 5 years healthcare experience, with preference given to demonstrated system level experience (acute, community). Minimum 2 years proven leadership experience preferred. Demonstrated knowledge of the continuing care system. Demonstrated knowledge of the CCHS Standards preferred. Experience and understanding of the RAI (Minimum Data Set) tools preferred. Connect Care training and experience preferred.