IT Infrastructure Services 4, Senior IT Analyst - M365

Alberta Health Services (AHS) is the largest health-care provider in Canada, responsible for the delivery of health care to more than 4.9 million Albertans. Working at AHS is about making a difference. The Information Technology team touches almost every aspect of AHS providing the technical expertise and support for computers, computerization, electronic communications, software, security and information systems to improve the patient care processes and the operation and management of the organization. Cloud and Digital Workspace Services supports the deployment of cloud software solutions to AHS and affiliate organizations. We are dedicated to leveraging advanced cloud technologies to drive business success and enhance user experience. The primary function is operational cloud infrastructure support using Defender for Cloud and Defender for Cloud Apps. The Senior IT Analyst will collaborate with clients seeking technical solutions to business problems and stakeholders across IT considering cloud deployments for new and existing technologies. This role is accountable for providing technical solutions and support across multiple platforms and systems (Microsoft 365, Azure, AWS and others), ensuring systems are supported and stable by responding to incidents and monitoring system health. Join our dynamic and evolving Information Technology department, where your work directly supports the delivery of healthcare to Albertans. Every day, you’ll play a vital role in empowering staff with secure, reliable technology-making a meaningful difference in the lives of patients across the province.

Conduct in-depth analysis of system issues, determine impact, coordinate with stakeholders to identify root causes and operational effects. Develop and implement interim fixes while working towards long-term solutions for system stability. Understand business requirements, explore alternatives, assess feasibility, and recommend new approaches. Manage vendor relationships to coordinate problem resolution. Evaluate system changes and lead implementation, including reviewing technical release notes, adhering to change processes, developing testing plans, and coordinating with business areas. Explain complex issues and build consensus on preferred solutions. Respond to customer inquiries based on AHS guidelines and policies. Communicate IT strategy implications to customers. Provide recommendations based on best practices, industry standards, current environment, business requirements, and organizational policies. Assess technical requirements and design appropriate solutions. Create implementation work plans, assign activities, and oversee or carry out the work. Track activities against the project schedule, provide regular reports, monitor costs, timescales, and resources, and act when deviations occur. Monitor system performance, prepare detailed reports, and provide actionable insights for informed decisions. Maintain and update system documentation. Create, update, and manage support tickets. Stay abreast of industry products, features, and best practices. Recommend and implement improvements to enhance system performance and user experience. Participate in training sessions and share insights with team members and stakeholders. Collaborate with vendors to understand product roadmaps and ensure alignment with organizational goals. Provide expert-level support for complex troubleshooting issues. Contribute to the development of IT standards and best practices.

Completion of bachelor’s degree in computer science or information technology related discipline or equivalent. Minimum five years of related technical work experience. Two years of experience supporting cloud technology operations in a large enterprise environment. Proven experience in security, administration and governance of Microsoft 365 and Power Platform. Experience implementing Power Platform application lifecycle management. Knowledge of ITIL processes and change management. Familiarity with application security testing tools and secure software lifecycle. Excellent verbal and written communication skills to interact with stakeholders and vendors. Detail-oriented with a commitment to compliance and documentation. Strong analytical and problem-solving skills.

Experience in identity and access management with Active Directory and Entra ID. Familiarity with Microsoft 365 security best practices, SharePoint Online architecture, Teams policies, and Power Platform environment strategies. Working knowledge of Microsoft Graph and AI-related security considerations. Ability to implement scripts and automations in PowerShell and Power Automate. Project management skills. May require some limited travel to meet provincial stakeholders (if/as needed).

Microsoft 365 Certified: Administrator Expert or equivalent experience. Working knowledge of Microsoft 365 Enterprise licensing. Ability to lead and motivate. Flexibility to adapt to changing requirements and environments.