Emergency Communications Officer

ALTA Paramedic Health has an exciting role for an Emergency Communications Officer (ECO) in Calgary through our Casual Recruit Training Class. We are looking for people who are great communicators, both talking and listening, and able to keep a cool head under pressure. You're the calm, confident voice on the phone with 911 callers collecting the necessary information to dispatch emergency crews. You can quickly and accurately transcribe calls as they come in, prioritize tasks on the fly, and clearly relay essential information. Discover a supportive employer, a career that fits your lifestyle, and endless opportunities for professional development. Candidates undergo a multi-step screening process. Step one is an online prioritization assessment, step two is testing to assesses your listening and typing accuracy, and step three is a job interview. The successful candidate will receive on-the-job training, followed by buddy shifts with an experienced ECO before working independently. Candidates must be able to commit to the full-time training schedule requiring on-site classroom training of 6-8 weeks, as well as on-site practicum training for a minimum of 10-12 weeks which are shifts of days (0600-1800 hours), and nights (1800-0600). Mandatory sit-in shifts with an ECO will be required prior to hire.

As an Emergency Communications Officer, you will provide safe and effective emergency medical call taking and dispatch services to ambulances. Through established guidelines, you will evaluate and process emergency and non-emergency calls, be responsible for making key decisions and contribute to the EMS dispatch process and strategies.

Completion of Grade 12 or equivalent. Emergency Medical Dispatch (EMD) certification required; where the successful candidate does not currently hold EMD certification, the certification course will be provided upon hire.

Current Basic Life Support certification.

As required.