Director, CDO (Palliative and End of Life Care)

Reporting to the Senior Operating Officer, Provincial Palliative and End of Life Care Program, the Director, Clinical Delivery & Operations (Palliative and End of Life Care, Calgary Corridor) is a key leadership role. Working as part of a provincial leadership team, as well as across the corridor, the Director has the opportunity to impact and influence the delivery of palliative and end of life care services in the Calgary Corridor, which includes palliative home care, palliative consultants, grief support, and hospice. Services are delivered throughout the continuum of care including in Home & Community Care, Continuing Care Homes, and in the acute care setting. The Director, Clinical Delivery & Operations is responsible for monitoring and evaluating service performanceand improving quality and safety; addressing systems and processes needed to delivery safe, high-quality services and achieve Assisted Living Alberta goals and objectives, including leading process improvement initiatives, preparing for emergency and disasters, improving staff and client satisfaction, ensuring staff and site safety on an ongoing basis. The Director works collaboratively with other corridor leaders and partners to ensure programs are integrated and focused on improving client care. The Director will work closely with other ALA program areas along with clinical and operational leaders to ensure a palliative approach to care is accessible to Albertans of all ages where and when they need it This position is located in Calgary and may be eligible for hybrid work arrangement.

The Director, Clinical Delivery & Operations (Palliative and End of Life Care, Calgary Corridor) is primarily responsible for guiding the delivery of palliative and end of life care services for the Calgary Corridor. This program focuses on strong performance and service excellence delivery to help people who are diagnosed with a progressive life-limiting/threatening illness to live their lives the best way possible. The Director applies business, change management, process improvement and project management expertise to identify and resolve complex operational and organizational problems. The Director is responsible and accountable for providing strategic leadership for planning activities across the corridor that are aligned with overall organizational priorities. The incumbent applies expert knowledge that helps inform the development of evidence-informed frameworks that translate ALA strategy into actionable implementation and operational plans throughout the corridor. The position contributes tothe establishment of key performance indicators and targets for quality improvements and in the development of evaluation and reporting tools to collect and communicate outcomes.

A master’s degree in healthcare management, business administration or health related field. A minimum of seven (7) years’ progressive leadership experience in a health care organization of similar size, complexity and diversity is required. Clinical experience is required. Experience in palliative, hospice and end-of-life care delivery is required. Knowledge of provincial regulations, professional standards, quality and safety practices and patient and family experience is also required.

Exceptional communication, relationship-building, change management, negotiation and service partner engagement skills. A commitment to person-centred care, ethical leadership, and professional integrity.

Experience in Alberta’s continuing care or palliative care system. Familiarity with accreditation standards. Certification in palliative care leadership or hospice management. Familiarity with national palliative care standards and frameworks.