Coordinator II

Reporting to the Director, Zone Scheduling Shared Services, the Business Operations and Performance Specialist is responsible for coordinating and assisting in the facilitation of new client implementations into the MySchedule (Infor WFM) system application which includes associated business processes, education and scheduling best practice. This position coordinates the set-up of the new client areas on the software in addition to any changes required by existing clients, in partnership with the Provincial Scheduling Shared Services (PSSS) operations teams. Key responsibilities include: Provides support, consultation, and facilitation to unit managers and employees regarding the steps and milestones that must be achieved during the implementation of the scheduling service. Ensure that all implementation tasks are identified and completed in the appropriate sequence. Assist with the assessment of new and existing client needs as it pertains to the integration of the staffing service into the client business. Coordinate, update, and maintain all related project plans and documentation. Provide ad hoc trouble shooting/problem solving and education to Scheduling Shared Service employees and clients. Work closely with various PSSS operational teams, client managers and staff to help support/facilitate the integration of any business operation/performance change into the client business - including gathering data for analysis, providing client business information to PSSS teams, providing support to staffing service frontline leadership and staff in effectively implementing all PSSS initiatives.

As a Coordinator II, you will require advanced or specialized skills and knowledge to support complex projects, procedures, practices or initiatives within a department, program or business unit.

Completion of post-secondary degree or diploma in a related field or equivalent.

Post-secondary certificate/diploma in business administration. Minimum 2 years’ experience in staff scheduling a health care environment required. Experience with WFM scheduling software required. Proficient in the use of computers and intermediate/advanced knowledge of Windows, Outlook, and Microsoft Word, Excel, Visio, and PowerPoint required. Experience documenting and analyzing business processes.

Knowledge/understanding of Prosci/ADKAR change methodology an asset. Knowledge of Alberta Health Services’ environment and staffing practices preferred. Experience working with unionized groups and multiple management levels. Minimum 2 years of experience providing/facilitation of training to adults preferred.