Administrative Support V

Reporting to the Program Manager, Site Operations, the Administrative V is a lead role supporting the Site Operations and Rehabilitation & Allied Health portfolios. The position requires strong understanding of each portfolio’s priorities and provides operational, information management, and HR support while leading all scheduling and payroll functions and performing additional duties as needed. The Administrative Support V uses judgment to interpret requests, determine requirements, and meet deadlines, applying discretion to resolve escalated issues without established processes. Working with minimal direction, the incumbent manages all scheduling and payroll activities for more than 460 frontline staff across both portfolios. As the Scheduling & Payroll Lead (S&PL), the role ensures accurate, timely schedules and payroll entry and acts as the first point of contact for managers, team leads, and staff. The S&PL ensures employee scheduling and pay data comply with AHS policies, procedures, and collective agreements. The S&PL is skilled in building and maintaining 24/7 shift schedules using ESP, Infor Workforce Management, and Microsoft tools such as Teams and Excel. They are proficient in payroll functions in WFM and ePeople and well‑versed in all relevant collective agreement provisions. The role also supports managers by preparing scheduling reports, records, and statistical information that enhance service delivery and assist with payroll budget management. This position works independently and requires strong organizational knowledge, familiarity with collective agreements, and effective communication and collaboration across all supported teams.

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of post-secondary education (e.g. certificate in office or business administration).

Advanced training in MS Office including Word, Excel, and Teams. 3-5 years experience in scheduling with advanced knowledge of scheduling software. 3-5 years experience in timekeeping/payroll and advanced knowledge of payroll programs. 3-5 years experience in a customer service environment. Excellent command of the English language - both written and verbal. Superior active listening and interpretative skills. Demonstrated multi-line telephone skills. Experience dealing face-to-face with clients. Timekeeping and payroll courses for both WFM and ePeople. Experience working in a unionized heath care and/or 24/7 environment. Proven ability to learn new software and develop processes to support changes in workflow related to same. Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Must have demonstrated conflict management skills and experience resolving complex client issues. Knowledge and experience working with Oracle or equivalent purchasing software.

PROSCI or other change management training is an asset. Human Resources education and/or experience is a definite asset.