Administrative Support IV

We are seeking a detail-oriented and customer-focused Booking Clerk to join our clinic team. In this role, you will be responsible for coordinating and scheduling patient appointments, ensuring accuracy in booking records, and supporting the efficient daily operations of the clinic. The Booking Clerk serves as a key point of contact for patients, handling incoming calls, scheduling and confirming appointments, and providing clear instructions regarding visit requirements. You will work closely with healthcare providers and administrative staff to manage appointment availability, resolve scheduling conflicts, and maintain up-to-date patient information in electronic systems. The ideal candidate is highly organized, able to manage a high volume of bookings with accuracy, and committed to delivering excellent patient service in a fast-paced healthcare environment.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Previous experience in administrative/unit clerk role within a Connect Care environment. Strong organizational skills with the ability to manage multiple appointments and tasks accurately. Excellent communication and customer service skills, both in person and over the phone. High attention to detail and accuracy in data entry and record-keeping. Ability to work effectively in a fast-paced environment and handle a high volume of calls and bookings. Strong problem-solving skills and ability to manage scheduling conflicts professionally.

As Required.