Administrative Support IV

At Health Shared Services our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision and guidance of the Supervisor, Registration, this position is responsible for obtaining and inputting accurate demographic and financial information on patients, in the appropriate hospital information system. Essential functions of the position; Communicate with Units, Emergency Department, RAAPID, and collaboration with Patient Flow department to locate and place patients into a bed by service, in the appropriate hospital information system. Completion of census reporting for the overnight period. Consistently apply Positive Patient Identification during the registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identify theft. Verify patient eligibility as it relates to healthcare coverage. Consistently applies best practice as outlined in the Provincial Registration Standards and Practices Manual. Completion of appropriate financial forms, payment collections for uninsured services, medical supplies etc, creation of Unique Lifetime Identifier (ULI) number for non-residents of Alberta/new Alberta residents/newborns in the Alberta Netcare Person Directory. Consistently ensures that protected health information remains private and confidential, according to the Health Information Act (HIA) and Freedom of Information and Protection of Privacy Act (FOIP). Consistently follows Alberta Health Services Information Privacy and Information Security policies. Performs other related duties as assigned by the Supervisor.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Post-secondary education applicable to position - MOA/Unit Clerk/Admitting Clerk. Medical Terminology - certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required and testing done prior to interview. Medical Terminology test will be administered (pass mark of 60%). Strong computer skills required, intermediate level with Microsoft Office Suite. Demonstrated proficiency in the English language, both written and oral required. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required. Minimum 3 years of experience in patient registration at an acute care facility with inpatient services.

Preference will be given to qualified internal Health Information Management candidates with Registration experience, Connect Care training specific to the role, and a working knowledge of the Provincial Registration Standard. Experience practicing N-O-D: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with.