Administrative Support IV

As an Administrative Support IV within the Allied Health Community (AHC), you will play a pivotal role in supporting both Central Intake and clinical programs. Acting as a key liaison between administrative and clinical teams, you will provide frontline support with precision, professionalism, and a commitment to operational excellence. This position is ideal for someone who thrives in a dynamic setting and enjoys bringing structure to complex processes. You will support staff across our programs with ambulatory patient registration, referral processing, and appointment scheduling within Connect Care. You will create documents using established templates and procedures, respond to complex administrative issues in alignment with program guidelines, and help maintain smooth operations by verifying or organizing the work of other administrative staff. You will also contribute to team coordination by sharing knowledge, supporting consistency in workflows, and helping ensure that administrative processes run efficiently. While not a formal leadership role, this position requires initiative, collaboration, and the ability to support others in a team-oriented environment. Information management is a key component of this role. You will provide quality assurance monitoring, compile and format data, generate statistics, and prepare reports to support decision-making. You will also maintain and update system data that impacts functionality, such as database tables. To succeed in this role, you will need advanced administrative skills, strong attention to detail, excellent communication and organizational abilities, and a collaborative mindset suited to a fast-paced environment.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Minimum Grade 12 plus completion of a post-secondary administrative/secretarial certificate from an accredited business school. Expert computer skills with Microsoft Office Suite and other platforms (e.g., email, internet, spreadsheets, presentations, AI tools). Exceptional written and verbal communication, formatting, grammar, proof-reading, and interpersonal skills. Demonstrated ability to problem-solve, manage competing priorities, adapt to change, solutions focused, critical thinking, and meet tight deadlines. Strong planning, organization, and time-management capabilities, with the ability to work both independently and collaboratively as part of a high-performing team. Customer service-oriented with a professional and proactive approach. Able to manage extended periods of desk work and frequently lift up to 20lbs. Advanced Connect Care skills with complex scheduling, reporting, referral and scheduling work queue management, registration, templating, documentation for telephone calls and message logs, pooled tasks, and group scheduling. Tolerate high call volumes.

Five years of progressive administrative experience (including at least three years providing high-level scheduling within Connect Care) preferred. Knowledge of Allied Health Community programs and services is preferred. Experience with RightFax, Connect Care: Referrals, Scheduling and Reporting.