Administrative Support IV

We are looking for a skilled and dedicated individual to join the Primary Care Alberta (PCA) provincial central referral intake program. Reporting to the Unit Manager, the Administrative Support IV position plays a vital role in ensuring the efficient processing of patient referrals. You will work closely with referring providers, specialists, and Medical Office Assistants (MOAs) to manage referrals from the moment they are received in the central access office until they are forwarded to the appropriate specialist for consultation. As an Administrative Support IV, you will collaborate with a team of Registered Nurses (RNs) and other administrative staff to clerically triage and process referrals, handle data entry, and assist in supporting the patient's journey from referral to specialist consultation. Your responsibilities will include receiving consults, entering data accurately, and ensuring the timely distribution of referrals to specialists for a consultation appointment. Additionally, you will play a key role in maintaining standard workflows that promote best practices, improve processing times, and ensure timely referral distribution. Communication with all providers will be key to ensure efficient flow of referrals. You will also have the opportunity to contribute to process and quality improvement initiatives at the program, department, and zone levels. This position offers an exciting opportunity to be part of a dynamic team while making a meaningful impact on the patient care process. This position is part of Primary Care Alberta. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

A minimum of Grade 12 education, supplemented by a certificate or diploma in Office Administration from a recognized program, or equivalent experience, is required. Knowledge of Medical Terminology is essential. The ideal candidate will demonstrate strong attention to detail and accuracy with the ability to type at a speed of 60 words per minute. Excellent communication skills are crucial, along with proven proficiency in Excel, Word, and Alberta Netcare. The role also demands outstanding interpersonal abilities, enabling the candidate to communicate clearly, concisely, and accurately with various professionals. Additionally, the candidate must be capable of working effectively in a high-stress environment, handling multiple challenges, frequent interruptions, and shifting priorities, all while meeting established deadlines. Previous experience in a medical or surgical setting, pre-admission clinic, referral management, or a related field, with a focus on surgical specialties.

Experience with RightFax and Genysis. Recent experience in a central intake setting. Previous experience with referral processing. An Office Administration Certificate, or its equivalent, is preferred. Experience in a Preadmission Clinic, Surgery, or Surgical Clinic is an asset. Experience with Connect Care an asset.