Administrative Support IV - Technology and Navigation, Health Link

This position is responsible for providing administrative, technical and operational support, along with other activities associated with the Health Link contact centre. In this role Administrative Support IV will be involved in maintaining data in a variety of database, such as InformAlberta, Genesys Pure Cloud, SharePoint Online and Connect Care; the incumbent will work closely with Coordinators and Technology Consultants to ensure that information complies with policies and standards while maintaining supporting documentation. As the successful candidate, the incumbent will be responsible for assisting with database enhancements, creating flowcharts and performing user acceptance testing to ensure that developments meet business needs. Along with this, the incumbent will provide day-to-day technical support for the front-line Health Link staff including trouble-shooting, maintaining documentation, asset tracking and provisioning. This opportunity appeals to you because you are customer service focused; detail oriented and able to apply your problem-solving skills to exercise sound judgment. As the ideal candidate, you will be able to work within tight timelines and with strong attention to accuracy and detail. Well-developed written and verbal communication, interpersonal and team building skills, and an ability to maintain confidentiality and use appropriate discretion will contribute to your success. The Administrative Support IV is integral to the delivery of Health Link’s services and meeting the health information needs of Albertans.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Experience working with information management concepts including records maintenance, data quality and maintaining supporting documentation. At least three years of recent experience in an office setting, in the last five years. At least one year of recent experience using Genesys and Connect Care in technical support capacity, experience must be within the last three years. At least one year of recent experience providing access and provisioning support to multiple business units and Managers, experience must be within the last two years. Two years of Recent experience within the last year working in a call centre environment. Must demonstrate ability to work in Excel and pass a test. Typing speed of at least 45 WPM. Attention to detail. Troubleshooting skills: Ability to recognize potential errors and provide solutions. Demonstrated ability to work in a team setting. Possess strong interpersonal, decision-making, and communication skills. Have a strong knowledge of office policies and procedures. Ability to work with a team. Ability to work independently, efficiently, and accuracy under pressure.

Completed Grade 12 diploma; Office administration training preferred; strong knowledge of computer systems and applications; modern office practices and equipment; desk side technical terminology; general health system knowledge. 3-5 years demonstrated experience in an information management capacity within a health services organization. Well-developed communication skills with strong organizational skills, client focused orientation and commitment to providing quality services.