Administrative Support III

This casual Admin Support position will support various outpatient clinics within the portfolio as required. As the Administrative Support III you will work both collaboratively and independently with a multi-disciplinary team within the Outpatient Clinic. Following the clinic protocols for the provision of clerical and organization support to the Outpatient Clinics, you will perform a variety of administrative support duties including but not limited to: reception duties, receiving and processing referrals, organizing and scheduling patient appointments, file maintenance, data entry/review, template and waitlist management, clinic flow, and collaboration with a multidisciplinary team. As the Admin Support III you will be self-directed; work under minimal supervision, have strong communication, professionalism and customer service skills; demonstrate independent decision-making, problem-solving skills; time management, confliction resolution, heights and weights, vitals and other clinical requirements, accurately collect & document information in a timely manner; be adaptable in an environment with constant interruptions and short timelines; show accountability and attention to detail; and demonstrate an enhanced ability to work effectively and collaboratively as part of a multi-disciplinary team in providing care to children and their families, many with complex medical problems.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Completion of a Unit Clerk or Medical Office Assistant program including Medical Terminology or equivalent education & experience. 1 year experience providing administrative support in an outpatient healthcare setting. Experience with booking appointments, electronic chart management, understanding of clinic workflow/processes, telephone etiquette and skills. Experience using an electronic booking/scheduling system.

3 years’ experience providing administrative support in an outpatient healthcare setting. 1 year experience booking complex medical appointments with multiple providers, and/or diagnostic testing, and/or multiple department combined scheduling. Experience with OR booking would be an asset. Experience working with children in an educational/healthcare, childcare or related setting. Experience with Connect Care including template building.