Administrative Support III

A busy switchboard department that supports 2 local and many rural sites with answering and transferring calls, providing over heading of urgent codes to the 2 sites. Dealing with urgent situations and remaining calm is a requirement of this role. Consistently ensures that protected health information remains private according to the Health Information Act (HIA) and Freedom of Information and Protection of Privacy Act (FOIP). Consistently follows Alberta Health Services Information Privacy and Information Security policies. Effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Performs other Health Information Management related duties as needed. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay. The position requires sitting for majority of the shifts, stretching, reaching, twisting and grasping are all actions that would possibly be required to perform during any given shift. Lifting up to 50 lbs. at times is required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Experience in Switchboard, and/or Telecommunication. Ability to communicate fluently in the English language. Ability to Problem-solve and be organized and efficient in day-to-day functions. Ability to work under pressure in emergent and urgent situations with limited supervision. Accurate and proficient keyboarding skills of 40 - 50 wpm required. Testing will be conducted with interviewed prospects.

Two (2) years related experience in a hospital or medical office setting preferred. Knowledge of HIA (Health Information Act) & FOIP (Freedom of Information and Privacy). Recent customer service experience preferred. Ability to operate a computer and scanning equipment. Ability to multi-task, organize and prioritize tasks to meet deadlines. Ability to communicate and follow verbal and written instructions precisely.