Administrative Support III

Reporting to the Supervisor of Registration, Switchboard and Patient Information (RSPI), the Administrative Support III is responsible for responding to Patient Calls, Registration, Reception, and may include Scheduling and Referrals. As an Administrative Support III registration clerk, you provide a critical function in supporting patients as they call, obtaining patient information, and accurately entering information in the patient care systems. This position is expected to communicate effectively to provide exceptional customer service to the patients, clients and the general public. If required, as a Registration and scheduling clerk, you manage assigned clinics that require collaboration with the Providers, Nurses, and Unit Clerks for corresponding treatments, diagnostics, or clinical trials. Alberta Health Services offers a challenging work environment that provides support and opportunities for personal achievement and career growth. AHS Cares represents our five core values in action. These values: compassion, accountability, respect, excellence, and safety, are at the heart of everything we do. They inspire, empower, and guide how we work together with patients, clients, families, and each other. At AHS, we are living our values together.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Medical Office Assistant, Unit Clerk Specialty and/or Post-secondary education applicable to the position with Medical Terminology from a recognized training program - test will be administered. Minimum typing speed of 40 wpm - test will be administered. Familiar with the Connect Care Registration or Schegistrar with Referrals role. Minimum 3-month experience within the last two (2) years specifically in Scheduling, Registration or referrals. Strong verbal and written English communication skills. Outstanding interpersonal and telephone skills. Ability to work within a multi-disciplinary environment with constant interruptions and changing work demands. Must be physically able to sit and stand for long periods of time. Must be able to bend and lift approximately 25 pounds.

Critical thinking skills, knowledge of ARIA and Netcare, MS Office (Windows, Word, Excel, Outlook etc.).