Administrative Support III

The Glenrose Rehabilitation Hospital is seeking an organized and dependable Administrative Support III to join our Audiology team providing essential clerical support to our department. The Audiology Service provides specialized hearing assessment and intervention for a number of programs at the Glenrose and provincially. Reporting to the manager of Audiology, Prosthetics & Orthotics, and Transcription, this role plays a key part in ensuring the seamless operation of this busy service while working directly with clinicians, therapy assistants, therapy aides, hearing screeners, patients, families and community partners. This position requires exceptional organizational and communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced clinical environment. As the administrative support in the Audiology Department your primary role will include referral entry, appointment scheduling, template building, phone reception, scanning entry, and other administrative support tasks. This role also involves some coverage of payroll duties and coverage in diagnostic imaging and other clinical areas on an as-needed basis. The ability to communicate effectively with individuals who are deaf or hard of hearing using appropriate strategies is essential. This position works alongside a colleague, so excellent collaborative working skills are a key to success.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Completion of a recognized administrative or office program or possess equivalent training and experience. 2 years of administrative experience in a healthcare setting. Experience using Connect Care in an ambulatory patient scheduling capacity. Proof of successful formal training and/or advanced proficiency with Microsoft Office applications, including Word, Excel, Outlook, and MSTeams. Successful completion of Medical Terminology course. Minimum typing speed of 45 wpm. Ability to prioritize and organize work in a fast-paced environment. Strong organizational, prioritization, and time management skills. Excellent interpersonal skills and the ability to work cooperatively and professionally with a multidisciplinary team, patients, and families. Proven initiative and ability to work with minimal supervision while contributing to overall team success. Excellent knowledge of the English language and ability to read, write, and communicate effectively, both in-person and by phone/email. Demonstrated ability to communicate effectively using varied strategies with individuals who are deaf or hard of hearing. Ability to demonstrate strong problem solving, conflict resolution, and critical thinking skills. Ability to work in an environment with frequent interruptions while still meeting workload timelines. Physical demands of this position include prolonged sitting for 90%+ of the day, repetitive manual tasks, and ability to lift up to 20 lbs. In person skills testing may be required.

Connect Care Ambulatory Unit Clerk and Ambulatory Advanced Schegistrar with Referrals Sub Role training. Previous experience completing payroll entry. Previous experience working with individuals with hearing impairments. Training in DI Front Desk and previous experience in diagnostic imaging.