Administrative Support III

We are seeking a caring and detail-oriented individual to join our Public Health (PH) Team. This Administrative Support III (AS III) position is a key member of the PH team that provides integrated, strength-based, family-centered PH care. Our team provides PH services that promote and protect the health of individuals, groups, and communities. Specific duties include (but are not limited to): packing and unpacking supplies and vaccines, vaccine ordering and management, documentation in an electronic medical record (EMR), traveling to several schools and other sites, registering students, data entry, and record management. The AS III will be a member of the multidisciplinary team supporting daily operations of PH services including greeting clients, managing phone calls, scheduling appointments, data entry/word processing, records management and anticipating the needs and demands of PH and its clients. This position requires proficient use of an EMR and scheduling system. This position requires the following: AS III positions are cross trained for front desk reception. Must be able to work in a loud, chaotic, busy environment with clients of all ages Ability to carry up to 25 lbs. of equipment. Ability to carry out awkward and repetitive movements for an entire 7.75-hour shift, including sitting, standing and/or bending for long periods of time. Comply with appropriate hand hygiene techniques, including regular use of alcohol-based hand sanitizer and antibacterial soap. Perform other administrative duties to support programs and services within the Edmonton Zone PH portfolio are required. Note: Those selected for an interview will be required to complete a skills assessment. This position is part of Primary Care Alberta. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Formal medical office administration education from a recognized post-secondary institution required. An equivalent combination of education and experience may be considered acceptable. Minimum 1 year recent (within 3 years at a 0.50FTE of greater) in related experience working in an administrative support role in a healthcare environment is required. Demonstrated effective written and verbal communication skills. Deliver exceptional customer services and support client navigation including warm hand off to appropriate services. Knowledge of computer technology and applications including website navigation, office or business. applications, health database use (ePeople, Netcare, Meditech, Connect Care or other), and MS Office Suite. Work in a fast paced, chaotic, loud environment with competing concurrent priorities. Work with minimal supervision. Work well within a team environment, both locally and across multiple sites/programs. Prioritize workload to meet established turnaround times. Adhere to strict organizational policies, procedures, and legislated requirements including patient confidentiality. Handle frequent interruptions and still meet workload timeline. Previous experience working with diverse communities, groups and/or organizations (i.e. ethno-cultural, equity-setting, racialized, faith-based, LGBTQ2S+, vulnerable, marginalized, persons with disabilities, and persons across all age groups, etc. Must be able to perform within established program parameters.

Awareness of social determinants of health. Non-violent crisis intervention. BLS. Successful candidate should have a positive attitude, demonstrate a professional image, exceptional customer service ability, be a strong team player, be flexible with the ability to adapt to change.