Administrative Support III

Reporting to the Supervisor of Registration, Switchboard and Patient Information (RSPI), the Administrative Support III is responsible for New Patient Referrals, Patient scheduling, and may be responsible for Registration or Reception. The Referral and scheduling clerk manages assigned clinics that require collaboration with the Providers, Nurses, and Unit Clerks for corresponding treatments, diagnostics, or clinical trials. As an Administrative Support III, you provide a critical function in obtaining patient information and accurately entering information in the patient care systems. This position is expected to communicate effectively to provide exceptional customer service to the patients, clients and the general public. Alberta Health Services offers a challenging work environment that provides support and opportunities for personal achievement and career growth. AHS Cares represents our five core values in action. These values: compassion, accountability, respect, excellence, and safety, are at the heart of everything we do. They inspire, empower, and guide how we work together with patients, clients, families, and each other. At AHS, we are living our values together.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Medical Office Assistant, Unit Clerk Specialty and/or Post-secondary education applicable to the position or Medical Terminology from a recognized training program - test will be administered. Minimum typing speed of 40 wpm - test will be administered. Must be proficient in Connect Care Schegistrar with Referrals role, and knowledge of ARIA and Netcare. Minimum 3-month experience within the last two (2) years specifically in Scheduling, Registration or referrals. Strong verbal and written English communication skills. Outstanding interpersonal and telephone skills. Ability to work within a multi-disciplinary environment with constant interruptions and changing work demands. Must be physically able to sit and stand for long periods of time. Must be able to bend and lift approximately 25 pounds.

Critical thinking and ability to demonstrate flexibility within an environment of constant interruptions and changing work demands. Computer systems, including MS Office (Windows, Word, Excel, Outlook).