Administrative Support II

We are looking for a skilled and dedicated individual to join the Primary Care Alberta (PCA) provincial central referral intake program. Under the direction of the Manager, Change Management Coordinator or designate, the Admin II position is responsible for the accurate entry, validation, and management of patient data. This role ensures that all required information is complete and correct and collaborates with relevant personnel to resolve any discrepancies or omissions. And responsible for projects as assigned for data remediation purposes. Performs other duties as assigned within Primary Care Alberta. You will also have the opportunity to contribute to process and quality improvement initiatives at the program, department, and zone levels. This position offers an exciting opportunity to be part of a dynamic team while making a meaningful impact on the patient care process. This position is part of Primary Care Alberta. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Knowledge of Medical Terminology is essential. The ideal candidate will demonstrate strong attention to detail and accuracy with the ability to type at a speed of 50 words per minute. Excellent communication skills are crucial, along with proven proficiency in Excel, Word, ADOBE, MSTeams and Alberta Netcare. The role also demands outstanding interpersonal abilities, enabling the candidate to communicate clearly, concisely, and accurately with various professionals. Additionally, the candidate must be capable of working effectively in a high-stress environment, handling multiple challenges, frequent interruptions, and shifting priorities, all while meeting established deadlines. Previous experience in a medical or surgical setting, pre-admission clinic, referral management, or a related field, with a focus on surgical specialties.

Recent experience in a central intake setting. Previous experience with referral processing. An Office Administration Certificate, or its equivalent, is preferred. Experience in a Preadmission Clinic, Surgery, or Surgical Clinic is an asset. Experience with Connect Care an asset.