Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
In this exciting role you will be the primary liaison between the Air Canada Distribution team and our Metasearch partners, responsible for nurturing all aspects of the relationship. You will work with internal stakeholders to develop innovative solutions that help Air Canada expands its retailing strategy. If you are intrigued by how technology can create better relationships with all partners in the distribution supply chain and new and improved commercial opportunities for Air Canada, this role is for you.
Responsibilities:
- Maintain relationships with existing Metasearch partners, Act as a subject matter expert for current Metasearch platforms and features, and assess trends in current technology areas for alignment with Air Canada corporate objectives
- Work internally and externally with all relevant stakeholders to communicate current opportunities and address current challenges
- Oversee the day to day relationships with existing distribution partners
- Perform frequent Metasearch audits to ensure Air Canada content is being displayed, pricing is accurate and is booked easily.
- Identify any issues to the stakeholders to address issues and share finding to keep the channel relevant
- Act as an advisor and subject matter expert to guide andto optimize Metasearch displays to maximize revenue from the channel
- Leverage internal data related to Metasearch partner performance to ensure maximization of key metrics:increased margin
- increased revenue per booking
- improved product mix
- increased ancillary attachment rate
- Provide support to internal Global Sales team members in the form of
- Monthly presentations outlining updates to Metasearch channels
- One on one training with new Sales Managers if required
- Key metrics: Execution and delivery of objectives within the agreed timelines and budgets which will be linked to one or more of the following:
- Contribution to revenue/market growth objectives
- Support of merchandising and product integrity strategy
- Successful implementation of new Air Canada products into the appropriate distribution channels
- Ancillary sales and upsell success
- Contribution to global expansion strategies
- Customer satisfaction
- Contribution to reduction of reported issues
Qualifications
- College or university diploma
- 3+ years of relevant work experience
- Sound working experience in the airline industry a strong asset
- understanding of the dynamics of airline distribution, including GDS and direct distribution
- Working knowledge of distribution systems, including NDC, Altea, GDS and XML-API
- Strong communication skills
- Strong management skills with a demonstrated ability to influence others
- Forward thinker, with an ability to foster innovation in others
- Critical thinking with an ability to identify and understand problems and propose solutions
- Strong analytical/problem solving skills
- Strong business case development and cost benefit analysis skills
- Excellent interpersonal skills; must be a team player and have the ability to work with diverse groups and working styles
- Self-starter, able to multi-task and handle multiple projects simultaneously as well as work under pressure, in changing priorities and tight deadlines under limited supervision
- Excellent communication skills, both written and verbal, with multiple levels of the organization
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
