Field Services Manager Job Details | Aecon

What is the Opportunity?

Faster.Smarter.Safer. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canadas #1 utility construction provider and we're looking for a Customer Solutions Representative to help us get there!

Aecon Technical Solutions Inc. employs highly-trained technicians to perform telecommunications infrastructure installations. Whether at residential, retail, commercial, institutional or hospitality environments, ATSI is well-suited to assist clients with their telecom installation needs.

Reporting to the Operations General Manager, the Field Services Manager will support quality, training effectiveness, safety compliance, and performance management for our client programs throughout the province.

What You'll Do Here:

• Serve as the primary operational liaison between ATSI, the client, and partner leadership teams, ensuring strong client alignment, proactive communication, and a consistently high level of service delivery.
• Build and maintain trusted partnerships with stakeholders, clients, and customers.
• Provide operational leadership, guidance, and oversight to partner leadership teams operating across Quebec.
• Oversee the overall quality of field work delivered by partner teams, ensuring installations and repairs meet client and Aecon standards.
• Manage program performance by reviewing SLA metrics such as customer satisfaction scores, visit completion, repeat rates, and upselling opportunities
• Ensure partner teams maintain strong training programs and deliver ongoing technical and procedural training to their technicians.
• Lead safety compliance for partner operations, including field safety audits, hazard assessments, and adherence to Aecons HSE requirements.
• Promote an inclusive and collaborative work culture across all partner organizations.
• Support partner leadership teams in coaching technicians on effective productrecommendation practices.
• Ensure partner teams receive the tools, training, and product knowledge needed for technicians to identify customer needs and recommend additional client solutions during installation and repair visits.
• Review sales results with partner leaders to identify trends, gaps, and opportunities for improvement in attach and conversion rates.
• Work with ATSI and the client to ensure consistent communication, alignment, and execution of sales initiatives across Quebec.

What You Bring to The Team:

• Strong communication and interpersonal skills with the ability to influence, negotiate, and build strong relationships.
• Demonstrated experience managing quality, safety, and performance across multiple partner groups.
• Strong customerservice mindset with welldeveloped problemsolving abilities.
• Proven ability to manage multiple priorities independently in a fastpaced environment.
• Ability to travel locally in Quebec as required.
• Strong committment to inclusion and diversity.

Aecon fosters belonging within and across our organization. We consider all applicants for positions without regard to race, color, religion, sex, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.

As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecons AI Usage Policy. All final decisions are made by qualified Aecon team members.