Customer Systems Engineer - Embedded Solutions

WHAT YOU DO AT AMD CHANGES EVERYTHING 

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.  Together, we advance your career.  

THE ROLE: 

THE PERSON: 

KEY RESPONSIBILITIES:

• Understand and duplicate customer reported issues related to Windows and Linux OS (more focused on Linux).
• Support all phases of each assigned issue, including silicon, board, and software bring up, production
  and sustaining.
• Drive resolution of all customer technical issues by providing direct support to field engineers and
  working closely with other departments including  S/W Engineering, H/W Engineering and Marketing (as needed).
• Perform debug and diagnosis of hardware and software issues on customer platforms (more focused on SW/driver perspective).
• Run competitive performance analysis for AMD based systems based on customer requirements.
• Participate in conference calls with customers to communicate status and updates.
• Document procedures and methods to clarify solutions for customer issues.

PREFERRED EXPERIENCE: 

• Extensive Graphics Architecture knowledge.
• Extensive Multimedia knowledge.

• Excellent verbal communication and written, presentation skills. 
• Excellent interpersonal, organizational, analytical, planning, and technical leadership skills.
• Excellent knowledge in AMD internal debug methodologies and tools would be an advantage.
• Experience working in a fast-paced matrixed technical organization and multi-site environment.
• Experienced in C# or C++ Programming and driver development.
• Familiar with at least one of Ubuntu Linux, Red Hat Enterprise Linux, SUSE Linux Enterprise, openSUSE, Android
   

ACADEMIC CREDENTIALS: 

• Bachelor’s or Master's degree in Computer or Electrical Engineering or equivalent   

LOCATION:

Markham, Ontario Canada

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.