System Integration Leader, Professional Services

ADP is hiring a Systems Integration Leader, Professional Services

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As the ADP System Integration Leader, Professional Services, for our HR Tech SaaS platform, you’ll lead the strategy, design, and execution of integrations that connect our product ecosystem with key HRIS, benefits, and identity management systems.

You’ll manage a talented team of leaders, developers and architects responsible for building secure, scalable, and reliable integrations that power seamless employee experiences and data flows for our customers of all sizes.

This role is both strategic and hands-on, ideal for a leader who thrives at the intersection of technology, product innovation, and customer success in a fast-paced SaaS environment.

The System Integration Leader has the overall responsibility for ensuring that the client is provided with outstanding client experience and that ADP's key business objectives are realized.

What you’ll do:

Integration Strategy & Leadership

• Define and execute the HR Tech integration strategy aligned with product and business goals.
• Partner with Global Product and Customer Success to manage and refine an API-first integration ecosystem that connects our platform to external HR systems.
• Establish technical roadmaps for system interoperability, data synchronization, and automation across employee lifecycle tools.
• Advocate for scalable, standardized integration patterns and frameworks across the organization.
• Project staffing needs and budget requirements including strategies to react to variances in Sales volumes positive or negative).
• Analyze trends in quality survey scores, client sign off forms, rerun rates/reasons, additional business, lost accounts, and workflows to determine what actions should be taken.
• Participate in budget development and manage costs to those budgets.

Team Management & Delivery

• Lead and mentor a team of leaders, system integration engineers and solution architects.
• Manage the full life cycle of integrations, from discovery and design to implementation, testing, and maintenance.
• Balance delivery priorities between product-led integrations, customer-specific implementations, and partner ecosystem initiatives.
• Collaborate with customer success, support and implementation teams to ensure smooth onboarding for enterprise clients.

Technical Execution

• Oversee integration architecture leveraging APIs, webhooks, and event-driven designs.
• Build and optimize integrations with leading HR systems such as Workday, SAP SuccessFactors, BambooHR, Greenhouse, Lever, Okta, and others.
• Utilize iPaaS and automation tools e.g., Workato, MuleSoft, Boomi, Tray.io) to accelerate integration delivery.
• Ensure integrations adhere to SLAs, deliver accurate data synchronization, and maintain system uptime and performance.
• Develop and maintain technical documentation, mapping specifications, and data models.

Governance, Security & Compliance

• Implement governance around API design, versioning, and lifecycle management.
• Ensure integrations comply with HR data privacy and security standards.
• Partner with Security and Compliance teams to ensure safe data exchange and identity verification protocols.
• Proactively monitor integration performance and lead root-cause analyses for any incidents.

TO SUCCEED IN THIS ROLE: Requirements

• 8-12 years of experience in system integration or platform engineering, preferably within SaaS or HR Tech.
• 5+ years in technical leadership or people management roles.

Knowledge, Experience, and Skills:

Technical Knowledge and Skills:

• Proven expertise in RESTful APIs, GraphQL, webhooks, and event-driven architecture.
• Experience integrating with HR and ERP systems HRIS, payroll, ATS, benefits, SSO/IDaaS).
• Proficiency with modern iPaaS platforms MuleSoft, Boomi, Workato, or similar).
• Familiarity with cloud services AWS, Azure, or GCP) and microservices architectures.
• Understanding of HR data models, employee lifecycle workflows, and compliance requirements.
• Experience with DevOps practices, and automated testing frameworks.

Attributes:

• Expert planning skills and ability to negotiate project scopes, deliverables, milestones, and resource requirements with internal and external clients.
• Allocating resources and/or shifting resources among projects to maximize reaching client expectations.
• Experience in ensuring project completion is within defined scope, on schedule and has met or exceeded client's expectations, without sacrificing quality.
• Kept up to date with industry leading systems integration practices.
• Strong leadership, communication, and cross-functional collaboration skills.
• Customer-centric mindset with a focus on delivering reliable, user-driven integration solutions.
• Strategic thinker who can balance long-term architecture planning with fast execution.
• Ability to thrive in a rapidly growing, high-performance SaaS environment.
• Excellent team building skills with both external and internal clients.
• Excellent written and verbal communication skills.
• Excellent presentations skills.
• Client Relationship Management skills.

Bonus points for these:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field.
• Certified Integration Architect MuleSoft, Boomi, or equivalent).
• Cloud certifications AWS/Azure/GCP).
• PMP or Agile/Scrum certification.
• Knowledge of ADP Workforce Now, including screens, demographic scenarios and imports
• HRIS or HR Tech ecosystem familiarity e.g., Workday Pro certification or equivalent experience).

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

#LI-EU1

#LI-Hybrid

A little about ADP: We are a comprehensive global provider of cloud-based human capital management HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.