Tier 2 User Safety and Risk Operations Agent
Accenture
St. Catharines, ON-
Number of positions available : 1
- Salary To be discussed
- Full time
- Published on November 11th, 2025
-
Starting date : 1 position to fill as soon as possible
Description
Tier 2 User Safety and Risk Operations Agent - Accenture (St. Catharines, Ontario)
Exciting opportunity with our large AI client!
Join Accenture’s Trust and Safety team, helping make one of the world’s leading AI platforms safer for everyone. As part of Accenture’s Business Process Delivery group, you’ll play a critical role in reviewing, investigating, and preventing policy violations, fraud, and misuse-ensuring a trustworthy experience for millions of global users.
We offer a $19.23/hr starting wage, a $2,000 sign-on bonus, and a fast-track growth path, with opportunities to advance within 6-12 months.
Why Accenture?
Competitive starting wage of $19.23/hr plus $2,000 signing bonus
Comprehensive total rewards package including health, wellness, paid leave, and retirement benefits
Full-time positions (35-44 hours/week) with monthly scheduling flexibility
Annual salary increases and recognition programs
4+ weeks of paid training with ongoing coaching and support
Inclusive work environment with active Employee Resource Groups and volunteer programs
NOC Code: 22221 (TEER Category 2)
Key Responsibilities
Content Moderation
Enforce platform rules through manual review and AI-assisted systems
Handle reports of harmful or policy-violating content
Review appeals and escalate complex moderation decisions
Risk & Abuse Prevention
Detect and prevent scams, spam, and coordinated inauthentic behavior
Investigate suspicious activity or account takeovers
Identify system gaps and recommend improvements to prevent abuse
Fraud Detection & Investigation
Monitor for fraudulent activities such as fake accounts, payment fraud, and chargebacks
Analyze fraud patterns and emerging trends
Escalate high-risk cases and collaborate with cross-functional teams for resolution
Basic Qualifications
Minimum 6 months experience in one of the following: Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, or Legal
Preferred Qualifications
Familiarity with Generative AI products
High attention to detail and accuracy
Ability to quickly learn, apply, and adapt to changing usage policies
Experience using investigative tools such as login history, API logs, and secure PII handling systems
Strong critical thinking and problem-solving skills
Empathetic, analytical, and comfortable working in fast-paced, high-impact environments
Strong English written communication skills
Summary
Join a team dedicated to building safe and responsible AI experiences.
At Accenture, you’ll grow your expertise in risk management, data analysis, and emerging AI technology-while helping ensure a safer digital future for everyone.
#LI-NA-FY25
Our Commitment to Inclusion & Diversity
At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
Job candidates are not required to disclose any offence for which a pardon has been granted.
To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.
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